Problem with group calling

[Tripoth]

Intuity 5.0 and Magix 4.0
Have a few calling groups on the system.
They are set for 5 call overflow with the overflow being 770, the voicemail system.
They have voicemails in the intuity.
All the members of the group are logged out, but the call is not going into the voicemial box. It rings like normal and then gives an odd tone afterwards, but never goes to a voicemail.
What am I missing?

 

[mitch1099]

The "odd tone afterwards" tells me the ports are out of service or something like that. Does the Voicemail answer any calls?

 

[Tripoth]

The voicemail ports do pick up.
I have a few auto attendants that are answering right now and I can send messages to users on the system.

 

[mitch1099]

Ok Voicemail works. you should post your group calling print. When you say you can send messages to users on the system. What do you mean? Can you call an extension have it ring then cover to voicemail?

 

[Tripoth]

had to fix the problem by creating a nite attendant to go along with the day attendant on the business schedule 1 to resolve the issue.