Problem with browser and page loads

[gbraden]

I am having a weird problem. I bring up my browser, and go to the pages I need, but after 3 or 4 steps, it just won't load any new pages or links. The icon does not 'spin' and the links will not respond. If I right-click and indicate a new window, I will get a blank window with full URL address, but it I press the refresh button, the window remains blank and the URL in the address bar disappears.

This happens with Netscape 7.2, IE 6 and Firefox. I check my usage and find 63% resources are free (256M RAM). I have run Search & Destroy as well as Ad-Aware but there is no spy-ware on my machine. I also have Norton Antivirus, but no firewalls except VPN which is activated when I sign into work. I am accessing the internet via cable. The problem has grown from hardly noticeable to very noticeable.

Any ideas what I need to check next?

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[bcastner]

Start by using IEFix to re-register some key DLLs:

http://www.mvps.org/sramesh2k/IEFIX.htm

Select both options in the option box.

 

[gbraden]

Tried the IEFix but it did not help. Maybe just a tad bit worst.

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[smah]

Time to do some checking for spyware. There are a number of helpful FAQ's around this site that should help.

FAQ608-4650 Before Posting a Hijack log file - Best Practices
FAQ608-3482 How to beat your advertising popups & other browser nasties
FAQ760-4866 Beginners General Cleanup
FAQ779-5240 What are Good Virus/Spyware?Update/Firewall Practices?

 

[bcastner]

And do a manual clean of your Temporary Internet File cache:

http://www.mvps.org/winhelp2002/delcache.htm

 

[gbraden]

Now I have done several of the things in the FAQ already, including the HiJackThis log cleanup and CWShredder (but there are others things in the FAQ I never seen before and will try). I am wondering (out loud) if Search & Destroy's immunization function is causing this. Any thoughts?




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[smah]

It seems unlikely, but certainly is concieveable. Any software (usually malware) that interacts with the browser could cause problems. Are you saying that your HiJackThis log was clean?

 

[gbraden]

See for yourself...

Logfile of HijackThis v1.97.7
Scan saved at 6:26:48 AM, on 12/01/2004
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\GWMDMMSG.EXE
C:\PROGRAM FILES\CHECKPOINT\SECUREMOTE\BIN\SR_WATCHDOG.EXE
C:\PROGRAM FILES\CISCO SYSTEMS\VPN CLIENT\CVPND.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\EXECUTIVE SOFTWARE\DISKEEPER\DKSERVICE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\PROGRAM FILES\CHECKPOINT\SECUREMOTE\BIN\SR_SERVICE.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\CHECKPOINT\SECUREMOTE\BIN\SR_GUI.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\HPZTSB01.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\WEBSHOTS\WEBSHOTS.SCR
C:\PROGRAM FILES\MEDICAL MANAGER CORPORATION\MMCLIENT\MEDLPD.EXE
C:\PROGRAM FILES\ROCKET SOFTWARE\ROCKETTIME\ROCKETTIME.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\QUALCOMM\EUDORA\EUDORA.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\OPSCAN.EXE
C:\PROGRAM FILES\NETSCAPE\NETSCAPE 6\NETSCP.EXE
C:\WINDOWS\START MENU\PROGRAMS\ACCESSORIES\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

http://www.webshots.com/r/internal/start/client/RAND

N3 - Netscape 7: user_pref("browser.startup.homepage", "

http://members.visi.net/~gbraden/");

(C:\WINDOWS\Application Data\Mozilla\Profiles\default\g6qzag6q.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRAM%20FILES%5CNETSCAPE%5CNETSCAPE%206%5Csearchplugins%5CSBWeb_02.src"); (C:\WINDOWS\Application Data\Mozilla\Profiles\default\g6qzag6q.slt\prefs.js)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb01.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SR_Service] C:\Program Files\CheckPoint\SecuRemote\bin\SR_Watchdog.exe
O4 - HKLM\..\RunServices: [CVPND] "C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe" start
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [DkService] C:\Program Files\Executive Software\Diskeeper\DkService.exe
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Startup: Unix Print Server.lnk = C:\Program Files\Medical Manager Corporation\MMClient\MedLpd.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Startup: Rocket.Time.lnk = C:\Program Files\Rocket Software\RocketTime\RocketTime.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://c:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: ICQ (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -

http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

O16 - DPF: {0C3F7D74-ADA5-4976-8908-A8189590DAFA} (3DGreetings.com Player 2.0) -

http://expressit.broderbund.com/Plugin/3DGreetings/vroom.CAB

O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -

http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -

http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37863.7627546296

O16 - DPF: {0122955E-1FB0-11D2-A238-006097FAEE8B} (CscClnt Class) -

http://www.pollg.com/central/02030106/cccabs/CleverContent.cab

O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) -

http://office.microsoft.com/officeupdate/content/opuc.cab

O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} -

http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB

O16 - DPF: {0000000A-0000-0010-8000-00AA00389B71} -

http://download.microsoft.com/download/d/4/4/d446e8a9-3a86-4b59-bb19-f5bd11b40367/wmavax.CAB

O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) -

http://www.webshots.com/samplers/WSDownloader.ocx

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