I am having some problems with my BCMSvu reports, the Total Aux/other field is showing huge amounts that can't possibly be tru (sometimes up to 25,000 minutes when the average is 2000) I am getting errors 1107. any help would be aperciated
Sound to me like you have agents that are not logging out after thier shift is over. Try doing a report for the time your hunt groups should be closed (weekends evening ) I add all my agents to a weekend report and I can see wo notty and nice
HoHo HOpe it helps
Yimmer
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