Problem with Adobe Acrobat 6 and Notes 6

[lwilhelm]

We are having a problem with Adobe Acrobat Reader 6 and Lotus Notes 6. When a PDF file is attached to a email a error occurs when attempting to open the file from Notes. We get an error “Unable to execute command”. We have tried re-associating the PDF Files to Adobe Acrobat Reader 6 but this does not seem to help. We do not have this problem with Acrobat 5.0 or 4.0.
Does anyone have any ideas?

 

[klh456]

I don't have any ideas, but have the same problem. However, I am using Notes 5.0.11. The problem began last week when I upgraded my Acrobat Reader from 6.0.1 to 6.0.2. I get an error message that says "Please install Notes Adobe Acrobat add-on to view this file." Anyone know what this is? Prior to the upgrade I was able to View and Launch the files from within Notes. Now I have to Detach and then open them. The file association is correct.

 

[HushTheVoices]

Not sure if this will work in all solutions, but I've just started getting this problem after installing the update to Adobe Acrobat Reader (from 6.0 to v6.0.1, I believe).

I previously had Adobe Acrobat Pro and Reader installed and using them with Lotus Notes v5.0.10 with no problems. After the Reader upgrade (it seemed like a good idea at the time) got the "Please install Notes Adobe Acrobat add-on to view this file." error.

Reinstalling the full version or reader didn't cure the problem.

The fix I found was to install Adobe Acrobat Reader v5.1 (filename AcroReader51_ENU_full.exe). The fix should work straight away - No need to shutdown Notes or reboot the PC. Which was nice.

After the install the error had disappeared and now when I view PDF's from Notes, it fires up the full version of Acrobat(instead of the reader - buy hey, I'm just glad it works) and I'm back to viewing the many, many, PDF's we have in the various Notes databases.

Hope this helps.