Problem to connect client to server.

[chrismagic]

Dear all,

I contact you because I have a problem with a TSM Client.
I'm not able to connect the client to the server. I have a message of error: connection reject: TCP/IP failure

In the dmserror.log I have got these following lines:

ANS5216E Could not establish a TCP/IP connection with address 'xxx.xx.xxx.xx:1500'. The TCP/IP error is 'Unknown error' (errno = 10060).
ANS4039E Could not establish a session with a TSM server or client agent. The TSM return code is -50.
ANS1017E Session rejected: TCP/IP connection failure

I hope that you will be able to help me.

Christophe

 

[ProbablyDown]

What o/s is the client? Is your dsm.opt/dsm.sys (if unix/linux) configured properly?

Do you have sessions disabled on the server?

Need a little more info

 

[TSch]

I think it would be most helpful, if you would send us the contents of dsm.opt and dsm.sys

 

[RMGBELGIUM]

is there a firewall between client and server ?
Can you do a telnet from a tsm client to the tsm server using port 1500 ?

rgds,

R.

 

[chrismagic]

Hello,

I am sorry for the lack of information in my message but I begin on TSM.

I believe to have found from where the problem can come... indeed, there is a firewall between the client and the server. The default port (1500) is open on the firewall.

On the dsmc of the client, I run this command:

dsmcutil inst scheduler /name:"TSM Client Scheduler" /nodeProdXXXXXX /password:admin /clientdir:"c:\program files\tivoli\tsm\baclient" /optfile:"c:\program files\tivoli\tsm\baclient\dsm.opt" /autostart:yes

TSM Windows NT Client Service Configuration Utility
Command Line Interface - Version 5, Release 4, Level 0.2
(C) Copyright IBM Corporation, 1990, 2007, All Rights Reserved.
Last Updated Feb 21 2007
TSM Api Verison 5.4.0

Command: Install TSM Client Service
Machine: PPRODXXXXXXX(Local Machine)

Installing TSM Client Service:

Machine : PPRODXXXXXXX
Service Name : TSM Client Scheduler
Client Directory : c:\program files\tivoli\tsm\baclient
Automatic Start : yes
Logon Account : LocalSystem

The service was successfully installed.

Creating Registry Keys ...

Updated registry value 'ImagePath' .
Updated registry value 'EventMessageFile' .
Updated registry value 'TypesSupported' .
Updated registry value 'TSM Client Scheduler' .
Updated registry value 'ADSMClientKey' .
Updated registry value 'OptionsFile' .
Updated registry value 'EventLogging' .
Updated registry value 'ClientNodeName' .

Generating registry password ...
Authenticating TSM password for node PPRODXXXXXX ...

Connecting to TSM Server via client options file 'c:\program files\tivoli\tsm\ba
client\dsm.opt' ...

Error 4 establishing TSM API session: A communications error occurred.
Error 4 authenticating password: A communications error occurred.

Starting the 'TSM Client Scheduler' service ..................
The service was successfully started

It would seem that there is a problem of authenfication between the Client and the Server.

The description of my dsm.opt is:


PASSWORDACCESS GENERATE
DOMAIN C:
DOMAIN SYSTEMSERVICES
DOMAIN SYSTEMSTATE
DOMAIN ALL-LOCAL
TCPSERVERADDRESS 172.21.204.46
TCPPort 1500

TCPCLIENTADDRESS 172.21.208.14
TCPCLIENTPORT 1501
SCHEDMODE PROMPTED

TCPADMINPORT 1500

SCHEDLOGNAME "c:\program files\tivoli\tsm\baclient\dsmsched.log"

MANAGEDSERVICES WEBCLIENT SCHEDULE

INCLUDE.IMAGE "c:" imagetype=snapshot
EXCLUDE.BACKUP "*:\microsoft uam volume\...\*"
EXCLUDE.BACKUP "*:\microsoft uam volume\...\*.*"
EXCLUDE.BACKUP "*:\...\EA DATA. SF"
EXCLUDE.BACKUP "*:\IBMBIO.COM"
EXCLUDE.BACKUP "*:\IBMDOS.COM"
EXCLUDE.BACKUP "*:\IO.SYS"
EXCLUDE.BACKUP "*:\...\system32\config\...\*"
EXCLUDE.BACKUP "*:\...\system32\Perflib*.dat"
EXCLUDE.BACKUP "*:\...\system32\dhcp\...\*"
INCLUDE.BACKUP "*:\...\system32\dhcp\backup\...\*"
EXCLUDE.BACKUP "*:\...\system32\dns\...\*"
INCLUDE.BACKUP "*:\...\system32\dns\backup\...\*"
EXCLUDE.ARCHIVE "*:\microsoft uam volume\...\*"
EXCLUDE.ARCHIVE "*:\microsoft uam volume\...\*.*"
EXCLUDE.ARCHIVE "*:\...\EA DATA. SF"
EXCLUDE.ARCHIVE "*:\IBMBIO.COM"
EXCLUDE.ARCHIVE "*:\IBMDOS.COM"
EXCLUDE.ARCHIVE "*:\IO.SYS"
EXCLUDE.ARCHIVE "*:\...\system32\config\...\*"
EXCLUDE.ARCHIVE "*:\...\system32\Perflib*.dat"
EXCLUDE.ARCHIVE "*:\...\system32\dhcp\...\*"
INCLUDE.ARCHIVE "*:\...\system32\dhcp\backup\...\*"
EXCLUDE.ARCHIVE "*:\...\system32\dns\...\*"
INCLUDE.ARCHIVE "*:\...\system32\dns\backup\...\*"
EXCLUDE.DIR "*:\System Volume Information"
EXCLUDE.DIR "*:\...\Temporary Internet Files"
EXCLUDE.DIR "*:\Recycled"
EXCLUDE.DIR "*:\Recycler

 

[TSch]

If you're able to run commands under dsmc on the client there shouldn't be a password problem because if there was he would prompt you for a password a soon as you enter something like "q fi" under dsmc.

Maybe you should open Port 1501 on the firewall as well.

 

[TSch]

And one more thing:

Is the dsmcad process running on the machine ?

 

[TSch]

... and last but not least:

try to put the following into your dsm.opt file:

COMMmethod TCPip