I have this user that Uses this excel invoice template over and over again and she uses "Save As" to rename it everytime she create a new one.
Recently, after she make a change and try to save Excel will crash she will get a "Microsoft Excell" popup screen with error signature. AppNAme: excel.exe AppVer:10.0.6834.0 Modname: excel.exe Offset:00022d60.. After you hit close another window will pop up. saying that "Microsoft Excel has encountered a problem and needs to close. We are sorry for the inconvenience. The information you were working on might be lose. Microsoft Excel can try to recover it for you. ...."
This is what I have done so far and was not able to solve the problem:
- Help/ Detect and repair errors.
- Reinstall
- completely remove and reinstall.
- Found out it was only with that one template. I was able to save or make changes using another PC. I was even able to make changes and save under my profile in that PC.
- Re-imaged the pc installed everything again and still same problem.
- Tried the origal template instead of the ones she already modified and still crashes.
- I did clean all the TEMP folders etc.
- This template is stored in a share drive. I copied the file into her desktop and still get the same error.
I do not understand how is that user profile linked with excel crashing when saving that file. Cant think of anything else. Anybody experience this before???
Recently, after she make a change and try to save Excel will crash she will get a "Microsoft Excell" popup screen with error signature. AppNAme: excel.exe AppVer:10.0.6834.0 Modname: excel.exe Offset:00022d60.. After you hit close another window will pop up. saying that "Microsoft Excel has encountered a problem and needs to close. We are sorry for the inconvenience. The information you were working on might be lose. Microsoft Excel can try to recover it for you. ...."
This is what I have done so far and was not able to solve the problem:
- Help/ Detect and repair errors.
- Reinstall
- completely remove and reinstall.
- Found out it was only with that one template. I was able to save or make changes using another PC. I was even able to make changes and save under my profile in that PC.
- Re-imaged the pc installed everything again and still same problem.
- Tried the origal template instead of the ones she already modified and still crashes.
- I did clean all the TEMP folders etc.
- This template is stored in a share drive. I copied the file into her desktop and still get the same error.
I do not understand how is that user profile linked with excel crashing when saving that file. Cant think of anything else. Anybody experience this before???