Problem programming rollover 2

[ffallon1]

Option 61C / Rel. 3
Mer Mail

I have a user with an M3904.
Key 0 is ext 4069 (TN is 8-0-9-13)
Key 1 is ext 4009 (No TN – She has a DID which through IDC conversion points to ext 4009)
Ext 4069 rolls to voicemail on busy and n/ans after 4 rings.
Ext 4009 rolls to the same mailbox on busy and n/ans after 4 rings.
User wants calls to 4069 to roll to 4009 first before going to voicemail.
I tried changing LHK to 1 but that didn't work.
Any ideas?

 

[bigindian65]

post tnb. you have cls fna hta?

Mato' Was'aka

 

[PERRYPJ]

MAKE SURE YOU HAVE HTA IN THE CLS OF SERVICE, IF YOU DO PRINT PLEASE POST TN

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[ffallon1]

I would post the TN but I have no way of doing so. I access the PBX via the terminal, only. I do not use Procomm or the like.

 

[bigindian65]

so you have fna hta?

Mato' Was'aka

 

[ffallon1]

I'm sorry, for some reason the powers that be decided that my desk and PC should be at the other end of the Hospital from the PBX room.
Yes FNA and HTA.

 

[bigindian65]

is key 0 marped? both marped??

Mato' Was'aka

 

[ffallon1]

Although I'm told it's dangerous when I think too much ;-)
I was thinking...
Should I build a 500 set on a phantom TN with DN 4009 and program it to roll to voicemail? (4009 is an ext DN in 4069's vm box)

 

[ffallon1]

Both are MARP'd

 

[ffallon1]

I figured it out...I didn't have TDD in CLS. That and LHK of 1 did the trick.
Thanks!

 

[Johnthephoneguy]

TDD would have nothing to do with the lines hunting to the rollover.

LHK of 1 would be your fix.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[curtismo]

The only thing TDD did for you was to allow CLID to show up on the display when the call rolls to 4009.