Problem on MAC OS 9.1 with Epson Perfection 1250 Scanner

[BillyBoy1977]

One of our users uses a Mac with OS 9.1 and has a problem with her Epson Perfection 1250 Scanner. When she goes to scan through Smart Panel and clicking on Scan to Application, the following error message keeps appearing. "Unable to access scanner because it is not ready or another application is using it. Please make sure that the scanner is on and connected to your computer, or close all scanning applications".

The scanner is on, i've disconnected the cables and reconnected them, re-installed the drivers as well as installed updated drivers from Epson and no applications are open when trying to scan. The same message still appears.

I've installed the scanner onto a PC and it works fine, but the user needs to use it on her MAC.

I've run out of ideas what to try now, any ideas?

Bill

 

[kertusa]

Well, I do believe there are some significant changes in 9.2 in regards to USB.

Any reason not to update your user to OS 9.2.2? If there isn't a reason to stay on 9.1, then do the update.

Please post if that fixes it. Thanks and good luck.