Problem logging in Agents using CT Connect

[sgursahaney]

Hello. I have a Nortel CS1000E switch with CCM and Envox (now Syntellect) CTConnect installed. I have a softfone application that is using the CTConnect SetAgentStatus function to login the agent to a telephone device. We can login using the phone using the normal procedure (take phone offhook, hit the InCalls Key, and enter the agent id, but when we try to do it via CTConnect and Nortel CCM, the SF_login function returns an error in CCM.

Here is an extract from the CCM log.

06/02/09 09:15:12:203 from host Assoc ID: 4 SF_Login
ff 0a 00 1b 04 00 08 10 01 00 36 0b 00 00 34 35 39 39 30 30 31 44 06 33 34 39 39
06/02/09 09:15:12:218 to host Assoc ID: 4 SF_Login_Resp
ff 0a 00 20 04 80 08 10 02 00 36 0b 00 00 34 35 39 39 30 30 31 71 03 01 78 04 20 07 3f 04 64 01

Does anybody know how to decode the SF_Login_Resp so I can determine what the problem is? I am sure this is a telset or ACD configuration issue.

Thanks in advance.

 

[Devlekar]

Hi,

Are you trying to login via CCT Ref-client, if yes check the AST parameter. It should be 00 01 vice versa. Check TN print whether that is acquired or not.

Describe me in details.

 

[sgursahaney]

Thank you for your response. We are not using the CCT Ref-Client to login. The solution utilizes Syntellect CTConnect which has its own set of APIs to interface with Meridian Link Services. However, both products interface with Meridian Link Services identically so the results should be the same.


The AST info is:

Position ID: 591102
AST 00 01

Here is a print of all of the TNs.


RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FND HTD TDD HFA GRLD CRPD STSD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USMD USRD ULAD CCBD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD CDMR MCDD T87D PKCH
CPND_LANG ENG
HUNT
PLEV 02
DANI NO
SPID 539111
AST 00 01
IAPG 0
AACS YES
ACQ AS: AST-POSID
ASID 16
SFNB 1 2 3 4 5 6 11 12 13 18 22 24 25 26
SFRB
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 2000 0 591102
SUPY ACID 539111 KEY 33
01 SCR 5501 0 MARP
CPND
CPND_LANG ROMAN
NAME test two
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 5511 0 MARP
03 NRD
04 MSB
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 16 MAR 2009

DES TEST3
TN 004 0 03 02 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FND HTD TDD HFA GRLD CRPD STSD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USMD USRD ULAD CCBD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD CDMR MCDD T87D PKCH
CPND_LANG ENG
HUNT
PLEV 02
DANI NO
SPID NONE
AST 00 01
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 2010 0 592101
AGN
01 SCR 5600 0 MARP
CPND
CPND_LANG ROMAN
NAME test three
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 5610 0 MARP
03 NRD
04 MSB
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 16 MAR 2009

DES TEST4
TN 004 0 03 03 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN
TGAR 3
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FND HTD TDD HFA GRLD CRPD STSD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USMD USRD ULAD CCBD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD CDMR MCDD T87D PKCH
CPND_LANG ENG
HUNT
PLEV 02
DANI NO
SPID NONE
AST 00 01
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 2010 0 592102
AGN
01 SCR 5601 0 MARP
CPND
CPND_LANG ROMAN
NAME test four
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 5611 0 MARP
03 NRD
04 MSB
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 16 MAR 2009


NACT
REQ: end
>ld 22
PT2000

REQ issp

04/06/09 15:59:46
TID: 46379

VERSION 4021

System type is - Communication Server 1000E/CP PM
CP PM - Pentium M 1.4 GHz

IPMGs Registered: 1
IPMGs Unregistered: 0
IPMGs Configured/unregistered: 1

RELEASE 5
ISSUE 50 J +
IDLE_SET_DISPLAY NORTEL
DepList 1: core Issue: 01 ALTERED(created: 2009-03-16 13:34:12)

MDP>LAST SUCCESSFUL MDP REFRESH :2009-03-16 13:42:02(Local Time)
MDP>USING DEPLIST ZIP FILE DOWNLOADED :2009-03-16 13:34:12(est)
SYSTEM HAS NO USER SELECTED PEPS IN-SERVICE


LOADWARE VERSION: PSWV 104

INSTALLED LOADWARE PEPS : 0

ENABLED PLUGINS : 0



REQ tid

TAPE ID:
LOADED 46379
DISK/TAPE 46379


REQ ?

SCH0600

 

[joynew68]

Try to change IAPG 0 to IAPG 1.

j.