Problem in SC Mail Notification

[prakashmuthu]

Hi All,

I copied peregrine production data to test environment. Then I started the SC mail client. notifications were sent to reported users for the open tickets.
Is there any way to stop this notification mails?
To rectify this problem, time being I have stopped SC mail client.

Regards,
Prakash

 

[chrishaw]

If you're trying to test out some emails in your test environment, delete all the email records in the event out queue before you start up the scemail. In general, you probably don't want to leave email running in a test env.

 

[prakashmuthu]

Hi chrishaw,

I have cleared all the email records from eventout queue.

Thanks for your help.

Regards,
Prakash

 

[prakashmuthu]

Hi,

Would you please provide some guidance as to the use of the "Ticket Status" field in the Peregrine ServiceCenter application?

" Does "Acknowledgement" mean that the person assigned the ticket acknowledges having view the ticket but hasn't started any work on it?
" Does "Initial Status" mean gathering any additional initial information that is needed to start?
" At what point in a project would one select "Root Cause", "Problem Resolution", of "Permanent Solution"? Are these more specific indicators of "work in progress"?