Problem in RCM 1

[Jonny2000]

We lost several recordings of voice because, the RCM fail. I spotted several extension with msg Exp35 (RCM - Time Out). How do I resolve this ??

There is high processing in the RCM !!

Nice Perform 3.0
Logger Voip with 220 Channels (g729a) .
MML with 160 channels.
Nice Storag Center.

tks.

 

[tnice]

have you install lastest interaction Center PP on system.?

check the Interaction troubleshooting RCM section.

 

[Betrunken]

I'm having another problem in a passive VoIP recording site.

Some calls of a random agent are not being recorded.

I found a error in RCM related to the interactionID of the call failed.

"22/06/09 09:32:44.817 INFO [Outgoing, 4452]:[ErrorResponse: id 9086718]
sent out: requestID= 9086718;
urid= 0;
type= ERROR_RESPONSE (150994944);
timeReceived= 633812599648175100;
timeUpdatedCounter= 0;
eventType= CHANS_EVENT_REC_FAIL (4);
eventReason= 12 (12);
(CommsOutgoing.handleMessage)"

I want to know what this error ("eventReason= 12") means.

Someone did ever see that?

 

[Jonny2000]

The problem was the high processing on the server. tks

 

[nicetechie]

hi for your information there was a hotfix released to day for this issue

NICE Perform® Release 3.0 SP4 - HotFix 54

Basically its down to the audio check feature of RCM.

You can also disable it by part of tech note

In any case, in both the previous and the new behavior, the audio checks mechanism can be
disabled by changing the EnableAudoChecks parameter to No. This parameter is located under
CLS Definitions > CLS Servers > RCM in the System Administrator