Problem Email Notification in workflow

[sherriffot]

Hello,

I have an email notification in workflow. I want to send an email notification when user receives his workflow assigned task but nothing. I noticed that the email is sended when a restart my content server. My notification parameters is well filled and I even sended an email test. If everybody can help me!!!!

 

[appnair]

If on re- start agents/notify works then your system is not handling the user load correctly. These are very simple things to rectify by putting extended debugging or a ticket. Part of your statement confuses me so if appnair was a user he would have to tick the respective notify and with correct email and usually if there is no backlog and agents and notify works he will get it. The email WF step is used to create emails while a step has completed so people know to act on it. This has nothing to do with agent threads. Usually the server doing the email code just needs a. Notify untrue re start notify true to get over the inline sending of email

BTW it is not proper to just get advice and not appraise the poster. It does not matter if the advice does not make things better. It goes against proper forum etiquette

Well, if I called the wrong number, why did you answer the phone?
James Thurber, New Yorker cartoon caption, June 5, 1937
Certified OT Developer,Livelink ECM Champion 2008,Livelink ECM Champion 2010

http://www.tek-tips.com/faqs.cfm?fid=2884

http://www.linkedin.com/in/appunair

http://www.livelink.in

 

[sherriffot]

Thank you for reply appnair, but I noticed the agent responsible is the ClearNotifyAgent (AgentID 8999) beacause the events are not inserted into the LLEventQueue table and remained in NotifyEvents table. After disabled/Enabled notification in Administration, the agent is executed. Why could I do to execute this agent automatically ? Thank you!!!

 

[sherriffot]

Or may be the problem is because of licence???

 

[appnair]

H'mm the scheduled processes execute as user admin 1000 so that should OT affect that if you at least can make sure admin can login. OT has a notification PowerPoint that explains how 8999 does its thing then 9000 fires and then 9001 which is the most important in what you are doing .so check in agent schedule table whether logically all those agents time columns are changing one after the other. If they are not then probably something is wrong either as bad code for which a patch might be there hard to say without extended debugging . In my blog I have rudimentarily explained how the agents work perhaps you will find something useful

9999 is probably running in a separate thread so that is why you are feeling it working after a re start
Then again why do you not put a license?


Well, if I called the wrong number, why did you answer the phone?
James Thurber, New Yorker cartoon caption, June 5, 1937
Certified OT Developer,Livelink ECM Champion 2008,Livelink ECM Champion 2010

http://www.tek-tips.com/faqs.cfm?fid=2884

http://www.linkedin.com/in/appunair

http://www.livelink.in