Problem dialing toll free 18XX 1

[crankyralph]

Hello all - bit of a newb, so be gentle....

Have a V2 R6.1 using a PRI. Local calls work, long distance works, but 1-800/866/877/888 get denied. I am using the basic ARS, and when troubleshooting with the telco, was told they weren't seeing the leading 1, just 800xxx. I tried playing some with the shortcodes in ARS, but no joy.

I even tried a BCM to test outbound to prove it was the telco/pri, but calls went through without error.

?????????

Thanks in advance for any assistance!

 

[amriddle01]

In the ARS you need:

Shortcode 18N;
Feature Dial (or Dial 3k1.. whatever the others in the ARS are)
Tel number 18N
Line Gp 0 (or what the rest are set as)

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[kholladay]

It would help also if you launched Monitor and then went to Filters>Trace Options. Click the Clear All button and then on the Call tab select ARS and Targeting. On the ISDN tab click the Layer 3 Send and Receive at the bottom. Make a test call and post the results.

Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"I have one speed, I have one gear...GO!!!" - Charlie Sheen

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[crankyralph]

Thanks amriddle01, but no joy - still fastbusy

Thanks kholliday, below is a trace of a failed call. Any help is greatly appreciated - trying not to escalate this and look like an idiot ( more than I do already...... )

********** Warning: Logging to Screen Started **********
3625405905mS CMTARGET: 0.16979.0 4349 Supervisors.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=693 dir=out complete=0 ses=0
3625405905mS CMTARGET: 0.16979.0 4349 Supervisors.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
3625407315mS CMTARGET: 0.16979.0 4349 Supervisors.0: Setting Hard Timer 3000
3625407316mS CMTARGET: 0.16979.0 4349 Supervisors.0: LOOKUP CALL ROUTE: type=100 called_party=9 sub= calling=693 dir=out complete=0 ses=0
3625407316mS CMTARGET: 0.16979.0 4349 Supervisors.0: ADD TARGET (N): number=9 type=100 depth=1 nobar=1 setorig=1 ses=0
3625407316mS CMTARGET: 0.16979.0 4349 Supervisors.0: SYS SC: 9 2 sc=type=Dial3K1 code=9N, num=N callinfop->sending_complete=0 secondary_dialtone=
3625407317mS CMARS: FindActiveARSByGroupID GroupID=50 - Found
3625407317mS CMARS: MakeCallTarget - Called Number:
3625407317mS CMTARGET: 0.16979.0 4349 Supervisors.0: CancelTimer CMTCDelayedProcessing
3625407318mS CMTARGET: 0.16979.0 4349 Supervisors.0: INITIAL TARGETING SUCCEEDED
3625407318mS CMTARGET: 0.16979.0 4349 Supervisors.0: GetNoAnswerTimer:18
3625407319mS CMTARGET: 0.16979.0 4349 Supervisors.0: CancelTimer CMTCNoAnswerTimeout
3625407320mS CMARS: FORM: Main - Received Number:
3625407320mS CMARS: CMARSTargetingPending
3625408265mS CMARS: FORM: Main - Received Number: 1
3625408265mS CMARS: CMARSTargetingPending
3625408914mS CMARS: FORM: Main - Received Number: 18
3625408915mS CMARS: CMARSTargetingPending
3625409389mS CMARS: FORM: Main - Received Number: 187
3625409390mS CMARS: CMARSTargetingPending
3625409827mS CMARS: FORM: Main - Received Number: 1877
3625409828mS CMARS: CMARSTargetingPending
3625410302mS CMARS: FORM: Main - Received Number: 18774
3625410303mS CMARS: CMARSTargetingPending
3625410839mS CMARS: FORM: Main - Received Number: 187740
3625410839mS CMARS: CMARSTargetingPending
3625411339mS CMARS: FORM: Main - Received Number: 1877401
3625411339mS CMARS: CMARSTargetingPending
3625411902mS CMARS: FORM: Main - Received Number: 18774015
3625411903mS CMARS: CMARSTargetingPending
3625412302mS CMARS: FORM: Main - Received Number: 187740154
3625412303mS CMARS: CMARSTargetingPending
3625412751mS CMARS: FORM: Main - Received Number: 1877401542
3625412752mS CMARS: CMARSTargetingPending
3625413977mS CMARS: FORM: Main - Received Number: 18774015429
3625413977mS CMARS: CMARSTargetingPending
3625417317mS CMARS: Case 1 - dial_delay_time: 3000 has expired - Resolve what we might have - Called Number: 18774015429 Addr: f560479c
3625417317mS CMARS: FORM: Main - Received Number: 18774015429
3625417317mS CMARS: FOUND A SHORT CODE - short_code: 18N; - Tel: 18N - Called_Party: 18774015429 - Line Group Id: 0
3625417318mS CMARS: FindActiveARSByGroupID GroupID=0 - Not Found
3625417320mS CMARS: FOUND LINE - Line Id: 5 - using line group id: 0 - Called Number: 18774015429 - Calling Number: 693
3625417320mS CMARS: SEND Setup TO LINE
3625417322mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0043(Remote)
Message Type = Setup
InformationElement = BearerCapability
0000 04 03 90 90 a2 .....
InformationElement = CHI
0000 18 03 a9 83 8b .....
InformationElement = CallingPartyNumber
0000 6c 09 00 80 34 38 32 35 36 39 33 l...4825693
InformationElement = CalledPartyNumber
0000 70 0c 80 31 38 37 37 34 30 31 35 34 32 39 p..18774015429
InformationElement = Sending Complete
3625417388mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0043(Local)
Message Type = Status
InformationElement = CAUSE
0000 08 03 80 e3 a1 .....
InformationElement = STATE
0000 14 01 01 ...
3625417437mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0043(Local)
Message Type = CallProceeding
InformationElement = CHI
0000 18 03 a9 83 8b .....
3625417438mS CMARS: LINE ep Received: CMProceeding - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
3625417438mS CMARS: LINE IS NOW THE B END OF THE CALL - CMARSEndpoint::RequestEnd()
3625417438mS CMARS: CMARSEndpoint::CallLost(cause=124) - Address: 0.16981.0 4349 ARS for Main - Call State: CMCSOverlapRecv
3625418088mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0043(Local)
Message Type = Progress
InformationElement = PI
0000 1e 02 82 88 ....
3625422718mS CMTARGET: 0.16979.0 -1 BaseEP: ~CMTargetHandler f5637c70 ep f5632580
3625422721mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0043(Remote)
Message Type = Disconnect
InformationElement = CAUSE
0000 08 02 80 90 ....
3625422987mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0043(Local)
Message Type = Release
3625422987mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0043(Remote)
Message Type = ReleaseComplete

********** Warning: Logging to Screen Stopped **********

This is from a working long distance call - only difference i could see [ from 3625418088mS above ]

3625618391mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0045(Local)
Message Type = Alerting
InformationElement = PI
0000 1e 02 80 88

 

[mattKnight]

This is from a working long distance call - only difference i could see [ from 3625418088mS above ]3625618391mS ISDNL3Rx: v=5 peb=5 ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0045(Local) Message Type = Alerting InformationElement = PI 0000 1e 02 80 88

That will be different, it is the ISDN responding saying ringing..

Can you post the entire trace of the successful call?

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[crankyralph]

Thanks for the quick reply mattK - below is a successful LD call.

Pray for me - just found out we're deploying IP Office company wide to 5 branches - gonna get good fast I guess......

********** Warning: Logging to Screen Started **********
3625604437mS CMTARGET: 0.16991.0 4352 Supervisors.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=693 dir=out complete=0 ses=0
3625604437mS CMTARGET: 0.16991.0 4352 Supervisors.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
3625606466mS CMTARGET: 0.16991.0 4352 Supervisors.0: Setting Hard Timer 3000
3625606466mS CMTARGET: 0.16991.0 4352 Supervisors.0: LOOKUP CALL ROUTE: type=100 called_party=9 sub= calling=693 dir=out complete=0 ses=0
3625606467mS CMTARGET: 0.16991.0 4352 Supervisors.0: ADD TARGET (N): number=9 type=100 depth=1 nobar=1 setorig=1 ses=0
3625606467mS CMTARGET: 0.16991.0 4352 Supervisors.0: SYS SC: 9 2 sc=type=Dial3K1 code=9N, num=N callinfop->sending_complete=0 secondary_dialtone=
3625606468mS CMARS: FindActiveARSByGroupID GroupID=50 - Found
3625606468mS CMARS: MakeCallTarget - Called Number:
3625606468mS CMTARGET: 0.16991.0 4352 Supervisors.0: CancelTimer CMTCDelayedProcessing
3625606468mS CMTARGET: 0.16991.0 4352 Supervisors.0: INITIAL TARGETING SUCCEEDED
3625606469mS CMTARGET: 0.16991.0 4352 Supervisors.0: GetNoAnswerTimer:18
3625606470mS CMTARGET: 0.16991.0 4352 Supervisors.0: CancelTimer CMTCNoAnswerTimeout
3625606471mS CMARS: FORM: Main - Received Number:
3625606471mS CMARS: CMARSTargetingPending
3625607941mS CMARS: FORM: Main - Received Number: 1
3625607942mS CMARS: CMARSTargetingPending
3625608653mS CMARS: FORM: Main - Received Number: 15
3625608654mS CMARS: CMARSTargetingPending
3625609366mS CMARS: FORM: Main - Received Number: 150
3625609367mS CMARS: CMARSTargetingPending
3625609854mS CMARS: FORM: Main - Received Number: 1506
3625609854mS CMARS: CMARSTargetingPending
3625610666mS CMARS: FORM: Main - Received Number: 15063
3625610667mS CMARS: CMARSTargetingPending
3625611165mS CMARS: FORM: Main - Received Number: 150638
3625611166mS CMARS: CMARSTargetingPending
3625611616mS CMARS: FORM: Main - Received Number: 1506384
3625611616mS CMARS: CMARSTargetingPending
3625612241mS CMARS: FORM: Main - Received Number: 15063844
3625612241mS CMARS: CMARSTargetingPending
3625612754mS CMARS: FORM: Main - Received Number: 150638440
3625612754mS CMARS: CMARSTargetingPending
3625613265mS CMARS: FORM: Main - Received Number: 1506384404
3625613266mS CMARS: CMARSTargetingPending
3625613879mS CMARS: FORM: Main - Received Number: 15063844040
3625613879mS CMARS: CMARSTargetingPending
3625617468mS CMARS: Case 1 - dial_delay_time: 3000 has expired - Resolve what we might have - Called Number: 15063844040 Addr: f560479c
3625617468mS CMARS: FORM: Main - Received Number: 15063844040
3625617468mS CMARS: FOUND A SHORT CODE - short_code: 1N; - Tel: 1N - Called_Party: 15063844040 - Line Group Id: 0
3625617469mS CMARS: FindActiveARSByGroupID GroupID=0 - Not Found
3625617471mS CMARS: FOUND LINE - Line Id: 5 - using line group id: 0 - Called Number: 15063844040 - Calling Number: 693
3625617471mS CMARS: SEND Setup TO LINE
3625617473mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0045(Remote)
Message Type = Setup
InformationElement = BearerCapability
0000 04 03 90 90 a2 .....
InformationElement = CHI
0000 18 03 a9 83 8b .....
InformationElement = CallingPartyNumber
0000 6c 09 00 80 34 38 32 35 36 39 33 l...4825693
InformationElement = CalledPartyNumber
0000 70 0c 80 31 35 30 36 33 38 34 34 30 34 30 p..15063844040
InformationElement = Sending Complete
3625617541mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0045(Local)
Message Type = Status
InformationElement = CAUSE
0000 08 03 80 e3 a1 .....
InformationElement = STATE
0000 14 01 01 ...
3625617592mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0045(Local)
Message Type = CallProceeding
InformationElement = CHI
0000 18 03 a9 83 8b .....
3625617593mS CMARS: LINE ep Received: CMProceeding - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
3625617594mS CMARS: LINE IS NOW THE B END OF THE CALL - CMARSEndpoint::RequestEnd()
3625617594mS CMARS: CMARSEndpoint::CallLost(cause=124) - Address: 0.16993.0 4352 ARS for Main - Call State: CMCSOverlapRecv
3625618391mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0045(Local)
Message Type = Alerting
InformationElement = PI
0000 1e 02 80 88 ....
3625623196mS CMTARGET: 0.16991.0 -1 BaseEP: ~CMTargetHandler f563c268 ep f5632580
3625623198mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0045(Remote)
Message Type = Disconnect
InformationElement = CAUSE
0000 08 02 80 90 ....
3625623491mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0045(Local)
Message Type = Release
3625623491mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0045(Remote)
Message Type = ReleaseComplete

********** Warning: Logging to Screen Stopped **********

 

[mattKnight]

I'd try deleting the 18N; shortcode, as the 1N; shortcode is working correctly and 18N calls would then match the 1N; shortcode.



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[mattKnight]

When a l8xx call fails, what is teh cause code reported by IPO, (you chopped the trace off a little quick)

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[crankyralph]

Hey Matt. I tried 18N because 1N was not working. I cut the traces off after i hung up - a ld call would ring and a toll free gives a fast busy. Should i let traces run longer?

Ralph

 

[mattKnight]

If you've followed Kholiday's trace instructions, you probably wont see the information.

on Sysmon - select default all, then add layer 3,2,1 ISDN and run the trace again

What i want to see is the decoded cause code supplied back from the network. The rest of the stuff looks right.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[rr95]

Try taking out the 18N shortcode and change your 1N shortcode in the ARS table to:

Code = 1N;

Telephone Number = 1NSXXXXXXXXXX
Replace the x's with your area code and number)

Feature = Dial3K1

Line Group = 0
(Or whatever line group your PRI channels are in)

 

[crankyralph]

THANK YOU RR95!!!!!!!!

After much delay, agony, and screaming, I made it back to site and your shortcode change worked first time!

Thanks!! I suggest 'rr' is short for Rock n' Roll!!

Did I say thank you yet?.....

 

[SupportDude]

I'm in the process of transitioning into IPO from BCM ... so I'm a newb as well.

Can somebody explain WHY this solved the problem?

-SD-

http://www.mysupportguy.net

 

[amriddle01]

Some providers (fussy US ones) require you to actively send a certain CLI out on toll free and/or national calls don't know why

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[SupportDude]

Thank-you amriddle01!
Now it makes sense. Have a star on me.

-SD-

http://www.mysupportguy.net

 

[Westi]

The ; in the short code tells the system to wait for the Dial Delay Time to expire after the last digit it received before assuming that dialing has been completed. This is necessary for line providers that expect to receive all the routing digits for a call 'en bloc'. The user can also indicate they have completed dialing by pressing #.
You can change it to 1xxxxxxxxxx and that will work as well because it will expect 10 digits, no more and no less and then it will send it out en bloc on the PRI as soon as it gets the 10th digit.

Joe W.

16103