Private Line on ACS R5 with Partner Mail R4

[sirach]

I am trying to assign private dedicated lines for three associates. I have assigned the lines I believe but our Auto Attendent is answering instead of our individual voice mail boxes. Does anyone know how I can resolve this?

 

[allisland]

Remove them from 206 and assign them in 208

 

[sirach]

Thank you knidly! That seemed to do the trick, however, how do I make sure that when someone is on their private line that it rolls to voicemail.

 

[1043]

Make #206 group 7 = 3 vms cover for each private line. Assign line ownership in 208 for each line for the corresponding extension. Make #310 1 assigned for each extension. #321 controls the rings before the mailbox answers the call.

 

[hbiss]

how do I make sure that when someone is on their private line that it rolls to voicemail?

You would have to arrange with your service provider to have those lines hunt to your regular lines that are answered by the auto attendent and the regular menu. If that is not satisfactory (they don't want the private line callers to get the regular menu) you will have to add additional hunt lines for each of the private lines and assign line ownership to each of them by their respective extensions.

-Hal

 

[itpphoneguy]

Or provide a call answer service on the line. If the line is busy the call will roll over to call answer.
-Chris

 

[sirach]

Thank you kindly! You have helped me confirm what I feared. More lines are needed to make it work as it should. Curses!