Private Line is Gone?

[surplus]

Recently installed a new cordless phone on a Legend, and provided coverage from the CEO's Digital Set. All was well, until a few days later, CEO realized his "Private LIne" wasn't working.

When I hit the button on his phone, it comes up "801" -I, which indicates to me it is a trunk either Loop or Ground Start, since the PRI trunk group is 805.

Cannot find any CO/GS trunks coming into the system, from what my tech on site sees.....

The programming for the button on his phone hasn't changed unless when we added the coverage button, something remapped on his set.

I'm 15 miles away from the site, and I'm struggling here, anyone have any ideas?

 

[ken1713]

THE "801-I" means its line 1 in the switch and its set to ring. Find out the number of the line and plug it into port 1 of the first trunk card. Sounds like someone removed it by mistake.

 

[Pepperz]

Wasn't working on the digital set, or on the cordless phone?

Pepperz@charter.net

 

[surplus]

Someone yanked the cross connect....could have been weeks or months ago, but this guy didn't miss his private line until after the cordless phone was installed....

THE "801-I" means its line 1 in the switch and its set to ring. Thanks for letting us know where to find it in the switch...that was a major help.