Private DN on acd phone not sending call records to CDR

[tvantassel]

Key 0 is the acd key and key 8 & 9 are the users DN's
When making calls from their DN's no call record to CDR.
Is there a way to activate this. I'm able to activate calls to the ACD But not the personal DN's. This is an option 61c Release 4.5.

 

[pronei]

Paste your CDR_Data from the CDB
Paste the RDB that your making calls out of
Paste the set TNB of the phone in question

 

[pronei]

Most like the OAL OTL OPD prompts in your Route are set to NO, those needs to be set to YES.

 

[Reusser]

CDR will be posted against the Agent Positioin ID of the set

 

[tvantassel]

TYPE CDR_DATA
CUST 00
CDR YES
IMPH NO
OMPH NO
AXID YES
TRCR NO
CDPR NO
ECDR NO
BDI NO
PORT 4
BCAP NO
CHLN 0
FCAF NO



DES CCS
TN 004 1 03 07
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 5181
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHA FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU MCBN
CDMR
CPND_LANG ENG
RCO 0
HUNT 5181
LHK 9
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 5570 0 5587
AGN
01 NRD
02 MSB
03 DWC 5570
04 TRN
05 RNP
06 MWK 5181
07
08 SCR 5173 0 MARP
CPND
NAME SUVANNA NOCERA
XPLN 27
DISPLAY_FMT FIRST,LAST
09 SCR 6173 0 MARP
CPND
NAME SUVANNA NOCERA
XPLN 27
DISPLAY_FMT FIRST,LAST
10
11 CFW 16
12
13
14
15
DATE 22 AUG 2007




TYPE RDB
CUST 00
ROUT 0
DES
TKTP DID
M911_ANI NO
M911_TONE NO
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
NODE
DTRK YES
BRIP NO
DGTP DTI
DSEL VOD
PTYP DCO
AUTO NO
DNIS NO
ICOG IAO
RANX NO
SRCH RRB
TRMB YES
STEP
ACOD 8000
CPP NO
TARG 01
CLEN 1
BILN NO
OABS
INST
IDC NO
DCNO 3 *
NDNO 3
DEXT NO
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
SST 5 0
NEDC ETH
FEDC ETH
CPDC NO
DLTN NO
HOLD 02 02 40
SEIZ 02 02
SVFL 02 02
DRNG NO
CDR YES
INC NO
LAST NO
QREC NO
OAL YES
AIA YES
OAN NO
OPD YES
CDRX NO
NATL YES
MUS YES
MRT 8
MR NO
RACD NO
MANO NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
TDET NO
TTBL 0
ATAN NO
OHTD NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
ARDN NO
AACR NO

 

[hurricaneguy]

Look in CDR for 5587 not the private DN number. Plus if your looking at raw the TN should show up as 04.01.03.07

KEY 00 ACD 5570 0 5587