Priority routing in Scripts 1

[todd1019]

If you create a script that just has QUEUE TO SKILLSET Sales_sk is there a default priority assumed by the system?

Each of these lines is for an independent client so they must stay segregated. I have many toll free numbers that come in and and each DNIS is associated with its own CDN. I have the Master script that reads like this:

Master Script:
/* Title: Master Script */

WHERE CDN EQUALS
VALUE 3002: EXECUTE SCRIPT Sales
VALUE 3051: EXECUTE SCRIPT Support
VALUE 3053: EXECUTE SCRIPT CS
VALUE 3044: EXECUTE SCRIPT Order
VALUE 3043: EXECUTE SCRIPT TECH_XFER
VALUE 3054: EXECUTE SCRIPT XFER_CS
ETC....ETC...ETC

Some agents are in multiple skillsets but I need to make sure that calls offered to Order script, which is then offered to the Order_sk gets the highest priority.

Currently my scripts do not define the priority. They all look like the script below. I need to give the order script the highest priority. So if my agent is logged into Order, CS, and Sales I need the Order calls to be answered first? Hope this makes sense..

SECTION open_treatment

IF OUT OF SERVICE Order_sk (or the skillset for this line) THEN
ROUTE CALL voice_mail
ELSE
QUEUE TO SKILLSET Order_sk
END IF
WAIT 2

GIVE CONTROLLED BROADCAST ANNOUNCEMENT 3659
PLAY PROMPT VOICE SEGMENT vs_hold1
WAIT 2
GIVE MUSIC hold_music
WAIT 60
GIVE CONTROLLED BROADCAST ANNOUNCEMENT 3659
PLAY PROMPT VOICE SEGMENT vs_hold2
EXECUTE continue_to_hold

 

[dmpd]

Default Priority is 4. Add WITH PRIORITY 1 after Q to sk

IF OUT OF SERVICE Order_sk (or the skillset for this line) THEN
ROUTE CALL voice_mail
ELSE
QUEUE TO SKILLSET Order_sk WITH PRIORITY 1
END IF
WAIT 2

GIVE CONTROLLED BROADCAST ANNOUNCEMENT 3659
PLAY PROMPT VOICE SEGMENT vs_hold1
WAIT 2
GIVE MUSIC hold_music
WAIT 60
GIVE CONTROLLED BROADCAST ANNOUNCEMENT 3659
PLAY PROMPT VOICE SEGMENT vs_hold2
EXECUTE continue_to_hold

 

[todd1019]

Thanks that was what I needed to know what the default Priority was.

 

[Sympology]

Don't forget to make sure all skillsets involved have their Call Presentaion set to First In Queue.

Stu..

Only the truly stupid believe they know everything.
Stu.. 2004