Priority based on collected digit

[JJacobs313]

Never had to do this, but would this work? Basically option 2 I want a higher priority than a call that chooses option 1, so they get a higher spot on the queue. never done this in one vector with the same skill. We are a small establishment.

CM 6.2
We use EAD-MIA
All agents are skill level 1

05 collect 1 digits after announcement 1111 for none
06 goto step 8 if digits = 1
07 goto step 10 if digits = 2
08 queue-to skill 420 pri m
09 goto step 11 if unconditionally
10 queue-to skill 420 pri h
11 announcement 1234
12 wait-time 30 secs hearing music
...

"I am learning all the time. The tombstone will be my diploma." - Eartha Kitt

 

[ZeroZeroOne]

The general principle will work but your queue priority is a bit off where Option 1 will queue at Medium and 2 will queue at High.

Here's a similar vector:

...
05 collect 1 digits after announcement 1111 for none
06 goto step 10 if digits = 1
07 # Anything other than 1, queue at Medium
08 queue-to skill 420 pri m
09 goto step 12 if unconditionally
10 # Queue at High
11 queue-to skill 420 pri h
12 # Wait and announcements
13 announcement 1234
14 wait-time 30 secs hearing music
...

I hope that helps.