A CC Manager asked me the following:
Calls should must be routed from another call center (in a different region) to her call center, on condition that calls to her cc get priority over calls that are being routed (which could be either via PRI or VOIP). Any takers
Calls should must be routed from another call center (in a different region) to her call center, on condition that calls to her cc get priority over calls that are being routed (which could be either via PRI or VOIP). Any takers