Printing problems with one user

[aggie00]

A user logged in today and realized that she could no longer print. When she tries to print, the icon shows up in the taskbar and she gets no error messages, but nothing prints. (It's a network printer) It has worked for months but today decided not to. We have removed the printer and re-installed it, we have also removed her from "users and passwords" and put her back as an administrator. She is set up in the security section on the printer. We even removed her personal folder from "documents and settings" and it created a new one when she logged back in - still no luck.

The strange thing is ANYONE else can log in and print from that printer - just not her. Any ideas? Thanks

 

[tlcscousin]

Have you gone over her permissions and made sure there is not a deny in effect?
Microsoft Windows 2000: Print Troubleshooter


Can you map a local port to the network printer share?
To map a local port to the network printer share


Click Start, point to Programs, point to Accessories, and then click Command Prompt.
Type net use at the command prompt, and then press ENTER.
If LPT1 is already mapped to a network share, type net use lpt1 /d, and then press ENTER.

This deletes the current mapping.
Type net use lpt1:\\server\printer, where server is the name of the server and printer is the share name of the printer, and then press ENTER.

If there is already a device connected to LPT1, and your program can be configured to use LPT2, replace "lpt1" in the command line with "lpt2."
Note

If you don't receive the message The command completed successfully, make sure you correctly typed the server and printer names.

If you can successfully map a local port to the network printer share, try to print from your program.

If you can print from your program to the shared network printer, establish a persistent connection so that you can print to the network printer share after you restart Windows.

To establish a persistent connection


Click Start, point to Programs, point to Accessories, and then click Command Prompt.
Type net use lpt1 /d at the command prompt, and then press ENTER. This deletes the mapping.

If you used LPT2 in the previous procedure, replace "lpt1" in the command line with "lpt2."
Type net use lpt1:\\server\printer/ persistent, where server is the computer name of the server and printer is the share name of the printer, and then press ENTER.

Again, replace "lpt1" with "lpt2" if you are using this port.
Note

If you don't receive the message The command completed successfully, make sure you correctly typed the server and printer names.

If you can't print from your program to the shared network printer, return to the beginning of this troubleshooter for additional troubleshooting procedures.

 

[aggie00]

We ended up removing the printer from the computer it was attached to and re-installing the driver when we reconnected it. Thanks for your help!!