Printing problems with Approach

[noechoes]

I am using SmartSuite 9.8.1 on a Packard Bell computer (XP Media Centre edition 2005) with a Lexmark 6350 printer. I have Approach modules which I developed and used with Windows 98 without problems. That is to say a master module with sub modules started from it. I find now that printing from a macro only works when one module only is in use. In other words in order to make printing possible from a sub module I have to to return to the main module via the 'WINDOW' menu option and close it down leaving only the sub module working. If I don't do this the printer dialogue says 'spooling' under Status and'N/A' under pages and never prints. Is there anything you can suggest please?

 

[suesloan]

You can look at some possibilities:

1) See if there is an update for your printer driver and install it. This has resolved spooling errors for some of my clients.

2) Try deleting the Print command from the macro and add it back. This will pull in the current default printer's properties, which are stored within your macro!

3) Install the HP Laserjet IIP printer driver (it comes with Windows) and make it the default. See if it will work with your macros. You can then try saving the APR file, closing it, switching the default to your actual printer, then try printing again to see if the problem is resolved.

The only recommendation Lotus makes when output does not complete is to print to a file and then send that file to the printer. Kinda dumb recommendation, but I pass it along for what it is worth.

Sue Sloan

 

[noechoes]

Hi Sue,

Thanks for trying to help.

As regards my last thread. Updating the printer driver does nothing. Deleting and re-adding print commands did nothing. I don't seem to have HP Laserjet IIP in my version of windows. what now?