Printing PDFs to HP 4100 from OSX

[sebjenkins]

We have a HP LaserJet 4100 that refuses to print out Acrobat PDFs that are sent to it from any Mac running OSX.
It will print out anything else from the OSX macs and absolutely anything at all from the OS9 Macs.

If we print the PDFs from the OSX Macs to a different LaserJet 4100 then it works fine. Also to any other HP printers including 8150 and 8000 etc.

We know from this that the Macs are fine and the problem is isolated to the LaserJet 4100n.
I have spoken to HP about a firmware update but they have identified that the printer already has the latest version and it also matches the version of another 4100 that can print the PDFs too ......

The other thing I have found is that when you click on the Advanced button in the Page setup or Print dialog window when trying to print a PDF from Acrobat in OSX, the postscript settings are greyed out. Just on this printer. Accessing the Advanced button when printing to another printer you can see Postscript levels 1,2,3 listed.

The problematic 4100 definately does have postscript enabled as the OS9 Macs can print to it from Acrobat etc.

Any help would be much appreciated.

 

[netmanrick]

Have you checked the printer config ???

Rick Harris
SC Dept of Motor Vehicles
Network Operations

 

[bluegroper]

Maybe wobbles in the printer driver software.

 

[sebjenkins]

Hi,

Replaced the laserJet 4100 formatter board with one from a 4100 that I was able to print to from Acrobat and OSX and this cured the problem.

However, 2 things now remain to be resolved:
1) I can now print to the 4100 but if a PDf has an image in it the printer replaces the image with a black square.
2) The formatter board is obviously not faulty as I can print to it from every other application in OSX. Seems like some sort of board incompatability. The firmware DIMM is the latest version so perhaps the baord revision is too old.
I disagree with HP who suggest I buy another formatter board so that I can print PDFs to it from Acrobat 6 running in OSX 10.3 !!!
Anybody else seen this problem or have any thoughts on it ??