Printing pauses between jobs

[sheykc]

We have a strange problem with our printers. I'm not sure if this is a printer server problem, or a printer problem.

We are printing to an HP 9000 printer and when we send multiple jobs to the printer, it will print about 11 jobs, then pause for 4 minutes. Then it prints another 11 jobs, then pauses for 4 minutes. It takes FOREVER!!! I've seen this happen on many different types of print jobs. If we combine all the separate jobs, into just 1 job, it prints correctly--no stopping.

Anyone heard of this problem before??

Thanks in advance!!

 

[sheykc]

One more comment I should have mentioned before. When looking at the queue, about 30 seconds before it actually prints an error appears "Printer Busy or Error". That will display until it finally starts printing the job.

Nothing displays on the printer either. It sits and waits in ready mode. You'd never know there were print jobs waiting to go.

 

[UAKoops]

Check that the amount of memory configured in the printer driver matches what is actually installed in the printer.

UAKoops

 

[sheykc]

Thanks, I'll pass that and see if that fixes the problem.

We were able to hook the printer up through another print server, and it worked correctly. I believe this will be a print server problem. The question now is, what is different between the 2 servers??

 

[hpwizzard]

Another tip is to use latest drivers. Also print a configpage and make a call to your local HP support to ensure the latest firmware is used on the printer. It only takes a minute to update via WebJetAdmin or FTP access to the printer.

 

[FrenchBoy]

Hi,

We had this problem. If you have the same problem, your print server is and NT 4 with SP3 or later. The problem is with the sp3 tcp is using ports 721-731 (11 ports)....Take a look at the article Q179156 in the Ms Knowledge base. It's gonna be better than my explanation in english.....

I hope it will help you.

Frenchboy.

 

[dbMark]

To everyone with a HP 9000 printer:

Even if you don't think you have problems with it, check and be sure you have the latest firmware. There were lots of improvements made to the firmware after the printer was released. Apparently this model was a "work in progress". One such change dealt with pausing in big print jobs, which was what prompted me to update my firmware.

While I've never noticed firmware updates for any other HP printers, this model absolutely had problems with the early versions back in 2001! The most recent firmware (as of May 2003) is 15 April 2003. (The same 9000 firmware file should also work for 9000n, 9000dn, 9000hnf, 9000hns, etc.)

http://h20000.www2.hp.com/bizsuppor...askId=135&prodTypeId=18972&prodSeriesId=28650