Printing Hunt Group's

[ToMaC82]

I've got an Option 11 VER. 1411 REL. 21 ISS 7 + . Having a bit of trouble printing out the hunt group data for the pilot number 6800. Below is the TNB for one of the sets receiving calls. The calls hit key 00-06, in that order. I've tried LD 20, PRT, GHT but get a SCH8894 error. I even tried to create a new hunt group just to see if it would let me. LD 18, NEW, GHT and got SCH8817? What gives? Hunting is clearly working, but I'm not able to print, or create a new group. It's almost like it's not available in my release. Any help would be awesome.

DES RECEP1
TN 003 0 00 03
TYPE 2616
CDEN 8D
CUST 0
AOM 1
FDN 2204
TGAR 0
LDN NO
NCOS 0
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
CLS UNR FBD WTA LPR PUA MTD FNA HTA ADD HFD
MWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFA MRD PDN DDV CNIA
ICDD CDMD LLCN MCTD AUTU
GPUA DPUA DNDA CFXA ARHA CLTD ASCD
CPFD CPTD ABDD CFHD FICD NAID
USMD USRD ULAD
CPND_LANG ENG
RCO 0
HUNT 000
LHK 6
LPK 6
PLEV 02
AST
IAPG 0
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 6800 MARP
CPND
NAME COIDC reception
XPLN 15
DISPLAY_FMT FIRST,LAST
01 SCR 2200 MARP
02 SCR 2201 MARP
03 SCR 2208 MARP
04 SCR 2202 MARP
05 SCR 2209 MARP
06 SCR 2203 MARP
07
08 SCR 6806 MARP
CPND
NAME Intelli gence
XPLN 19
DISPLAY_FMT FIRST,LAST
09 TRN
10 AO6
11 SCC 0001
12 RNP
13 RGA
14 ADL 16 989888
15 CFW 16 6805
16 BFS 004 0 00 09
17 BFS 004 0 00 07
18 BFS 003 0 00 02
19 BFS 005 0 00 09
20 BFS 003 0 00 05
21 BFS 003 0 00 01
22 BFS 003 0 00 11
23 BFS 003 0 00 10
24 BFS 003 0 00 09
25 BFS 003 0 00 08
26 BFS 003 0 00 07
27 ADL 16
28 BFS 006 0 00 07
29 BFS 006 0 00 06
30 BFS 006 0 00 13
31 BFS 006 0 00 04
32 BFS 006 0 00 09
33 BFS 005 0 00 02
34 BFS 003 0 00 04
35 BFS 006 0 00 05
36 BFS 003 0 00 06
37 BFS 006 0 00 11
DATE 24 JAN 2008

 

[Triton101]

SCH8817 PLDN package is unequipped.

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[ToMaC82]

Then how is hunting currently working if the package used to create a new hunt group is unequipped? That's what I don't understand.

 

[Triton101]

You probably are not using GROUP HUNT feature.

RCO 0
HUNT 000 <--------------- this is called a SHORT Hunt, the call hunts on the set only.... not a GROUP HUNT.

LHK 6
LPK 6
PLEV 02
AST
IAPG 0
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 6800 MARP
CPND
NAME COIDC reception
XPLN 15
DISPLAY_FMT FIRST,LAST
01 SCR 2200 MARP
02 SCR 2201 MARP
03 SCR 2208 MARP
04 SCR 2202 MARP
05 SCR 2209 MARP
06 SCR 2203 MARP

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[GHTROUT]

You create hunt groups in your release by simply adding DNs in order and assigning LHK, and taking MARP into consideration.

Sounds easy huh

Think of it this way - your hunting is already defined based on how the TN you posted is programed. You added DNs to a phone, and assigned HUNT 000 which means "up the strip" for lack of an easier term.

"Group Hunt" has been a Euro feature for a long time, but only recently released in the US. It's a simpler way to create more complex hunting arrangements than what you have.

GHTROUT.com | FAQs | Recent Replies

 

[ToMaC82]

Thanks everyone who contributed! I have one more question though. What are the drawbacks to just adding multiple MCR 4000 keys? The only one I can think of is not being able to put the call on hold and picking it up from another station. But if that functionality is not needed, is this a viable solution?

 

[GHTROUT]

There is a big drawback to adding all of those keys as the same MCR DN.

"During the time an MCR is ringing, all appearances of that DN are busy to new callers"

So, if you had seven MCR 6800 keys, and you let a caller ring 4 times before answering, there was a 18 to 24 second period where the lines were all busy.



GHTROUT.com | FAQs | Recent Replies

 

[johnpoole]

i use mcr's a lot but i use mcr 4700 for 3 keys then use short hunt to key 3 with a mcr 54700, if needed i can use 64700...

the only draw back is you have to cls hta hunt 000 then add a hunt target past the mcr chain...

a lot of my depts want a keysystem template... all lines on all phones... instead they get mcr's and transfer and pickup groups..

john poole
bellsouth business
columbia,sc

 

[ToMaC82]

If I wanted to be able to go to a voicemail box when busy/NA would this be possible with short hunt? Since 000 need to be in the hunt field.

 

[Triton101]

No,

HUNT 000
LHK 6

What would happen is the last hunt key is 6, so once you fill up all 6 keys, the phone stops hunting and the next caller gets busy.

but FDN 2204 would kick in if the person did not pickup the call by time the RING CYCLE OPTION runs out RCO 0

So hunting would only be useful to voice mail on the 7th call only...

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[ToMaC82]

So if a call came in on say 2201 and it was unanswered, would it get forwarded to whatever is defined in FDN?

 

[ToMaC82]

Thanks everyone for your input! This forum has once again been extremely helpful.

 

[ToMaC82]

I'm still having trouble getting the phone to forward to voicemail if no one answers the call. I just get a recording "Your call can not be completed at this time, try again later" Below is the TNB's for the two phones, 5400 is VM. Thanks!

DES RECEPT
TN 006 0 00 10
TYPE 2616
CDEN 8D
CUST 0
AOM 2
FDN 5400
TGAR 0
LDN NO
NCOS 0
SGRP 0
RNPG 5
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFD
MWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID
DDGA NAMA
USMD USRD ULAD RTDD PGND FLXD FTTC DNDY DNO3
CPND_LANG ENG
RCO 0
HUNT 000
LHK 2
LPK 8
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 4000 0
CPND
NAME BFR RECEPT
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 2101 0
02 SCR 2102 0
03 TRN
04 PRK
05 HOT D 6144
06
07
08 SCR 4090 0 MARP
CPND
NAME Main Reception
XPLN 27
DISPLAY_FMT FIRST,LAST
09 AO6
10 CFW 8 4724
11 ADL 16 6800
12 ADL 16 95932421
13 ADL 16 7700
14 ADL 16 3200
15 ADL 16 5300
DATE 19 AUG 2008

DES RECEPT
TN 006 0 00 03
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 5400
TGAR 0
LDN NO
NCOS 0
SGRP 0
RNPG 5
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFD
MWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID
DDGA NAMA
USMD USRD ULAD RTDD PGND FLXD FTTC DNDY DNO3
CPND_LANG ENG
RCO 0
HUNT 000
LHK 2
LPK 8
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 4000 0 MARP
CPND
NAME BFR RECEPT
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 2101 0 MARP
02 SCR 2102 0 MARP
03 TRN
04 PRK
05 HOT D 6144
06 RNP
07
08 SCR 4789 0 MARP
CPND
NAME Savanha Justice 4789
XPLN 27
DISPLAY_FMT FIRST,LAST
09 AO6
10 CFW 8 4748
11 ADL 16 9
12 ADL 16
13 ADL 16 1100
14 ADL 16
15 ADL 16 5300
DATE 19 AUG 2008

 

[Triton101]

Make sure that all of the Extra extensions (2101,2102) show up in Mermail or Callpilot (in the extension area) so the main line is 5400 but you need to add 2201, 2102 to the mailbox 5400 the the voice mail knows what do do with the number.

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius