printing footer problem

[babeo]

Hello,

I have a user complaints of printing a web page does not show the footnote, which indicates the web site name/address ( eg

http://www.aircanada.ca/e-home.html).

Before he is able to see this foot note every time printing from any web page or site, then one day, it screws (I don't know what he's done) the footnote is meaning less with bunch of "h c c e h e h " across the footnote ! for any page printing.

I have try to fix it by copy the set up of the page exactly with the current good one from my machine, have almost every configuration to match with it, but it still does not fix the problem. I am thinking is this application is screwed? or should I need to fix some where else, eg regedit?

Thanks for your tip and help.

 

[bcastner]

This is how Internet Explorer accesses the printer settings:
Internet Explorer tries to obtain the values from the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\PageSetup

If this key does not exist, Internet Explorer tries to create this key by copying the values from the following key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\PageSetup

If that key does not exist, default values are provided.
Note These registry values affect all instances of the WebBrowser control and Internet Explorer for the current user.

Notes:

. Make sure the bottom margin is not set to a too small of a value. Many printers, particularly laser printers, have an unprintable region of .25" where anything asked to print will not appear

. Check this registry value:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;272518

 

[babeo]

Hi bcastner,

I follow your tip and there is no other PageSetup is used, except the one you indicated (HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\PageSetup) and the value is exactly as I set it up from application end (the browser), so what else should I look further?. The footer still screwed.
Thanks

 

[bcastner]

See if the user inadvertantly set the wrong paper size, like A4 instead of letter.