Printing errors in Internet Explorer 2

[Krel]

I have an HP DeskJet 932C, and it prints fine except when printing things from the internet. Sometimes it will print internet content fine, but other times the screen will freeze up completely. No error messages are present. A Ctrl-Alt-Delete reveals that Spool32 is not responding. My computer then becomes extremely unstable, and needs to be restarted every time. This is getting extremely frustrating. FYI, the printer does the same thing in Netscape. The printer prints consistently well from all other programs, such as Word, Excel, and Photoshop. Anybody experienced this problem, or know how to fix it?

 

[smitee]

Krel

I have same printer and no problems..

Try this at HP Forum

HP LaserJet, Color LaserJet and Mopier Printers - Solving Spool 32 Errors When Printing in Microsoft (R) Windows 95, 98, and Me

http://www.hp.com/cgi-bin/cposupport/get_doc.pl?SNI=hplaserjet10807&LC=printers&Tfile=bpl04209

GL

smitee

 

[Krel]

Thanks for your reply.

Unfortunately, I have already tried the things listed on that site, including changing the spool settings and disabling spooling altogether.

Oddly, the problem only seems to crop up on certain websites. Some sites will print fine, while others won't. However, the results ARE consistent; one page will always print correctly while another page will always make the computer freeze up.

So despite trying everything I can think of, it's still messed up.

Thanks in advance for any future replies.

 

[Renzy]

Hi,

May I know what version of IE you are using and also your Operating system..? You may update your IE just go to tools then windows update try to download any critical updates regarding your OS and update your IE version too.

Regards,

 

[smitee]

Krel

Which websites..? Perhaps I may have the problem too..you never know till you try..!

Also, I assume you have tried configuring printer to "factory settings".
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Also

Try removing the font that "By Design Home" installs, BDENVER.TTF
According to Newsgroup it may solve your problem.
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This is an interesting article in the Newsgroup

Click on first link:
HP deskjet 930/932 incompatibility w/ IE5

http://groups.google.com/groups?hl=en&group=comp.periphs.printers

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I assume you have tried here
How to Troubleshoot Spool32 Error Messages

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q191949

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hp deskjet 932c printer
drivers and downloads

http://www.hp.com/cgi-bin/cposupport/swindex.pl?p=hpdeskjet919034&l=en&c=MicrosoftWindows98

Gl smitee

 

[Krel]

Thanks a ton, smitee! That font file turned out to be the culprit. Everything seems to print fine now.