Printing Cheque Batches

[bsansome]

I have a user that is using Dynamics 9.0 through our Citrix environment and when she is printing a cheque batch the alignment is thrown out after the second page. It almost seems like the print job is being sent to the printer in raw format. The print job does not get separated into pages so the blend together messing up the alignment.

Anyone had this issue before?

 

[Alcar]

Gp is very picky about printers.
Is this a supported printer? You can find the list of GP supported printers for your version by searchingi ng hte documents area of CustomerSource.
I think the link is:

http://www.microsoft.com/dynamics/customersource.mspx

If that is nto the case then you might have to revew how to report is created by selecting it in Report Writer.

Hope this helps

Daren J. Lahey
Programmer Analyst
FAQ183-874 contains Suggestions for Getting Quick and Appropriate Answers to your questions.

 

[gpdr]

Hello Bsansome,

The problem with printing from Great Plains using the autocreate printers from the Citrix Server is that there is a sequence that occurs when the Citrix Client launches. You have to undertsand this in order to get to the bottom of how and why your checks or reports are not printing properly.

The best alternative is to have your Citrix Admin use session printing instead of having your Client autocreate the printer drivers.

The core of the problem is that the first printer that the Client sees is made the default printer for your session and this driver may just conflict with the Citrix Servers version of it's print drivers.

You can check this out by looking up FAQ's in the Citrix Server Knowledgebase and also with HP. Great Plains does not have any problem using most print drivers but the explanation above will be the cause of your problem, guaranteed.

Dr Wolf