Hi All,
We have a distributed ReportNet setup in our production environment with the gateway installed on one machine and the ReportNet server on another machine.
When we direct the output of a report to the printer from Cognos Connection, the request is processed without any errors but the report doesn't get printed. I have verified the following:
a) Acrobat Reader 6.0 is installed on both the machines.
b) ReportNet service is started with an account which is a member of the Administrators group.
c) Directory Administrators has all the access permissions and Everyone has Read, Execute and Traverse access permissions on the printer.
The same service account is able to print the reports successfully from development server. The only difference between the development and production environments is that the gateway and the ReportNet server are located on the same server in development environment while they are located on different machines in production environment.
Please let me know if I need to set any other options.
Thanks in advance,
We have a distributed ReportNet setup in our production environment with the gateway installed on one machine and the ReportNet server on another machine.
When we direct the output of a report to the printer from Cognos Connection, the request is processed without any errors but the report doesn't get printed. I have verified the following:
a) Acrobat Reader 6.0 is installed on both the machines.
b) ReportNet service is started with an account which is a member of the Administrators group.
c) Directory Administrators has all the access permissions and Everyone has Read, Execute and Traverse access permissions on the printer.
The same service account is able to print the reports successfully from development server. The only difference between the development and production environments is that the gateway and the ReportNet server are located on the same server in development environment while they are located on different machines in production environment.
Please let me know if I need to set any other options.
Thanks in advance,