printers not being redirected through RDP for a specific user account

[wallst32]

I have one user account who's printers will not redirect to a terminal server remote desktop session. Their RDP client is configured to do so. This is the case on multiple/any terminal servers, and also if the user uses different workstations to connect to the terminal servers.

If another person uses their account on those same workstations, connecting to the same terminal servers, but logging into the TS with their own account, the printers port over just fine.

The issue appears to be with the user account, but what setting would be user specific that would block printer redirection? If you look at the TS event logs, it doesn to show the user attempting to connect any printers (the log typically shows any printer add activity, whether successful or not).

Thanks.

 

[dberg35]

Did you check the users permissions? If this is a new user maybe the you missed giving them access.

 

[wallst32]

Which permission are you referring to? The user is added to the TS as every other user (via group membership). The RDP policies allow all clients to redirect their printers.

 

[dberg35]

Then what about Remote Desktop Connection is printers checked off in that setting or maybe a firewall? Also has this printer been redirected before and is it usb or paraell?