printer properties goes to offine

[lyndayoung]

Our lab of 30+ XP Pro computers uses an HP 4200N laserjet printer that has a dedicated network connection and is shared out through our 2K server. Each computer is connected to the server through a standard tcp/ip port.

When one computer sends a doc to print and there is a problem, say the paper drawer is open, it sets the printer properties to offline. This then propagates through the whole lab and no one can print. I cannot find the one computer that has had the problem to bring it back online without going one by one. Problem.

Is there a way to set the properties to not take the printer offline?

Thanks!

Lynda Young
Weimar Hills School

 

[bcastner]

And if you clear the issue at the Win2k server?

 

[lyndayoung]

Can't - the option of 'connect' is greyed out and I cannot bring it back online from any workstation except the one that caused it to go offline in the first place. Actually, I'm assuming that because I've yet to find the one that did it -- we usually end up having everyone log off.

Another thing, all computer in the lab are running Fortres 101 desktop locking software, too.

Thanks,

Later ...
... Lynda