Printer issue: Lexmark E210

[tina2]

Environment: MetaFrame 1.8 for Server 2000
I have a remote user with a new Lexmark E210. The printer was not auto creating, so I followed the instructions from Citrix knowledge base CTX681954. I downloaded a windows 2000 driver from the Lexmark website, and installed a 'phantom' Lexmark so that the drivers would install on the server. When I added the printer from the users's session, it created the port, and I was able to print a test page. However, the user is unable to print from any application. The error is: "An error occurred when printing started...." I have gone into the wtsuprn.inf file, but there is no equivalent driver listed for this particular printer.

Any ideas would be appreciated
Kristine

 

[CitrixEngineer]

Try the custom wtsuprn.inf available on TheThin.net.

 

[tina2]

Thanks, CitrixEngineer.
The drivers listed in that document ar mostly for Lexmark Optra and other versions that do not match this printer. I do not think it is a driver issue at all. I double checked to be sure that the name of the driver on the client side was identical to the name on the server, which it was. I understand that the function of wtspurn.inf is to make them match if they are not consistent?

The other reason that I don't beleive it is a driver issue is because I can print a test page, and also web pages print fine. The errors occur when the client tries to print from Word, Outlook & Excel.

I also tried to connect the printer as a local printer, and came up with the same scenario.

Any other ideas?
Since the client did not consult me before purchasing the printer, I am tempted to ask him to exchange it for one that will be compatible. Can anyone recommend a brand that won't give me fits?

Many thanks,
Kristine