Print to screen problem

[devinp]

Hello,
We are on 7.6.200 MS SQL, one workstation (2000pro sp4), is having a problem printing any report to screen, it seems it just started happening 1 to 2 weeks ago. I saw an earlier post and followed all those suggestions:

Checked drive space
Checked Mappings and shortcuts
Reinstalled MDAC
Reinstalled Macola
Cleared out scr tmp files
Permissions are good
Reinitiallized reptpass table

Software installed within that time period but not directly linked to problem: ADP Payroll, and quickbooks 2005.

Any other suggestions, I just don't want to have to wipe that particular box clean.

Or anything on how to completely un-install macola?

Much thanks in advance.

Devin

 

[dmrVA]

We are running 7.6.200, Pervasive SQL and could not run ADP Payroll on the same machine as Macola. Never did figure out why, just unloaded Macola and lived with it.

Donna

 

[devinp]

Here's the solution, I don't know why I didn't see it on exact's site earlier. Just for anyone else that might have the same problem.




When printing to screen, I receive an exception_access_violation. I can print to printer and file fine. In an MSSQL environment, I may receive an Abnormal Cleanup of Macsqlconnman error in addition to, or in place of, this message. This error can occur on 7.6.200 and newer versions of Progression.




The error also produces an error report in the Macola root directory that begins like this:

COBOL97 COBOL ERROR REPORT

<<Summary>>
The application error occurred:
Application : H:\MACOLA76\VBMacExe.exe(PID=00000574)
Exception Number : EXCEPTION_ACCESS_VIOLATION(C0000005)
Generation Time : 06/25/2003(16:48:20)
Generation Module : H:\MACOLA76\MacWinM.DLL
Time Stamp : 04/23/2003(9:57:48)
File Size : 335872bytes

<<Detail>>
Thread ID : 00000508
Register : EAX=20202020 EBX=033F6F0C ECX=00000007 EDX=0012BB00 ESI=0012B858
: EDI=033F6FFE EIP=02BB958A ESP=0012B848 EBP=033F6F1E EFL=00000213
: CS=001B SS=0023 DS=0023 ES=0023 FS=003B GS=0000
Stack Commit : 0000A000 (Top:00130000, Base:00126000)
Instruction : Address +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +a +b +c +d +e +f
02BB957A 04 8D 6B 12 B9 3F 00 00 00 B8 20 20 20 20 8B FD
FAULT ->02BB958A F3 AB 66 AB 8D 72 1C AA 8B C6 8D 50 01 8A 08 40

Module File : H:\MACOLA76\MacWinM.DLL
Section Relative Position : .text+0000858A
Address : 02BB958A

<Call Stack>
[Could not find the calling program.]

<<System Information>>
Computer Name : SADAMS
User Name : NW6User
Windows Version : Windows 2000
Version Number : 5.00.2195
Service Pack : Service Pack 3

<<Command Line>>
"H:\MACOLA76\VBMacExe.exe" NSSUPERVISORWINDY {[]} 150001data_00 SYCSHLST SM SMMENU NONE 000

What can been done to resolve this error?

Answer: This problem is caused by an incorrectly registered font on the workstation. Here are the necessary steps.

1) create a folder someplace on the workstation.
2) go to the fonts folder in the control panel and make sure non are marked read only or system
3) go to DOS and through DOS copy all the fonts from the fonts folder to the temporary folder.
4) go back into the control panel and delete all the fonts (there are some you can't delete, that's ok)
5) copy the fonts from the temporary folder back to the fonts folder through the control panel to reinstall the fonts.

If this does not resolve the issue, repeat the process, but instead of copying the fonts back into the fonts folder in step 5; copy the fonts from a different workstation into the fonts folder of the problem workstation. This means it will be necssary to copy the fonts on the other workstation.