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print to nortel fax generates error message

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jvokey

Technical User
Feb 3, 2010
1
US
HI Everyone !
I am new to this - We are running on older version of Nortel v2.5 -- this was working just fine for our needs, mainly to fax out documents to clients.
We would click on print/choose Nortel Fax/ and we SHOULD receive the box to allow us to enter Fax# and cover page...but instead we are receiving CallPilot error message:
"The generated fax file is empty (0 pages printed)."
Our workstations are XP - and recently upgraded to IE7.
We utilize PBX box w DID's - with each associate having own phone # and fax # and faxes go into their Outlook directly (MS OFFICE 2003)
Does anyone have any suggestions or what the problem is?
 
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