Software Version Info:
GreatPlains
eEnterprise 6.00g52
Dexterity 6.00m069
Explorer 6.00.15
Windows2000 SP3 Build 2195
Printers:
HP LaserJet 4300TN
HP LaserJet 4000N
Connecting via Citrix
Problem:
When trying to print 40 day collections, the job hangs somewhere between the 25th and 30th client being processed. The job prints 2 documents per client coallated, so that the invoices come directly after the letter in the printer. When it hangs, it hangs on the SOP long history form and begins to spool where the number of pages continues to grow rapidly forever. The collections has been modified by an external vendor who we choose to no longer work with. The reports are also mofified. This makes things difficult to figure out what is wrong, not to mention the version of GreatPlains we are using is no longer supported. I do not have the option to upgrade at this time. Has anyone had a similar problem and resolved this issue? If you have, please let me know how. Any help with this matter is appreciated.
Thank you.
Michael Libeson
GreatPlains
eEnterprise 6.00g52
Dexterity 6.00m069
Explorer 6.00.15
Windows2000 SP3 Build 2195
Printers:
HP LaserJet 4300TN
HP LaserJet 4000N
Connecting via Citrix
Problem:
When trying to print 40 day collections, the job hangs somewhere between the 25th and 30th client being processed. The job prints 2 documents per client coallated, so that the invoices come directly after the letter in the printer. When it hangs, it hangs on the SOP long history form and begins to spool where the number of pages continues to grow rapidly forever. The collections has been modified by an external vendor who we choose to no longer work with. The reports are also mofified. This makes things difficult to figure out what is wrong, not to mention the version of GreatPlains we are using is no longer supported. I do not have the option to upgrade at this time. Has anyone had a similar problem and resolved this issue? If you have, please let me know how. Any help with this matter is appreciated.
Thank you.
Michael Libeson