Print Jobs won't delete, but only on 1 printer

[thebatman]

After printing from a workstation, or from the server directly to our HP2300 Laserprinters (setup on print servers around the office) the job says printed, but doesn't delete. When, however we print to our HP Laserjet 4000 setup the same way (thru an external print server) the job deletes normally.

Any ideas? I have checked and unchecked - keep print jobs after printing - but nothing changes.

Thanks,

E

 

[globalstrata]

Maybe you printing spool file is corrupted. Try deleting it or moving it to another drive


Gladys Rodriguez
GlobalStrata Solutions

http://www.globalstrata.com

 

[globalstrata]

Also, check on users permissions set for the printer.


Gladys Rodriguez
GlobalStrata Solutions

http://www.globalstrata.com

 

[thebatman]

Gave everyone all permissions and deleted the spool file. Same thing happens. I have other printers on the same machine with the same exact permissions and the jobs delete fine.

 

[globalstrata]

Have you tried deleting the printer and re-adding it. However, make sure you re-install the drivers of the printer. I think when you delete the printer or when you try to re-install, it asks you if you want re-install those drivers.


Gladys Rodriguez
GlobalStrata Solutions

http://www.globalstrata.com