Print jobs not completing properly

[Gregwong]

Hello,

We are running GP 7.5sp2 on Citrix and SQL2000 and one of our users is complaining that when she prints her pay slips, they don't all print at once. Here is what she sent to us.

1/ requested to print pages 1 – 200
Spooled 200 pages and printed 1 page
Occurred twice

2/ requested to print pages: 1-50
Spooled 12 pages and printed 1 - 12 pages

3/ requested to print pages: 13-50
Spooled and printed pages 13-38

4/ requested to print pages: 39-90
OK spooled and printed pages 39-90

5/ requested to print pages: 91-150
OK spooled and printed pages 91-150

6/ requested to print pages: 151-200
OK spooled and printed pages 151-200

ISSUE: Unable to request to print pages 1-200 and have it spool and print pages 1-200.


Does anyone have any ideas?