Print Device Subsystem could not get the HP3.NPD...

[hellbeach]

Hello
I just noticed something when I was looking through NDPSM... On three of our 20 printers I have "Status details" message "communication error" and if I check the details on that message this it what it says:
**
The Print Device Subsystem could not get the HP3.NPD from the resource management service. Make sure this file is located in the SYS:NDPS\RESDIR\PRNDEF\NOVELL directory on the server where the resource management service you are bound to resides
**
A couple of months ago I moved the resdir from SYS to another volume and also created a new broker at that time, and everything has worked good since. The printers with the "communication error" also work fine but I would rather resolve the error, does anyone have any suggestions ?

/Dan

 

[Provogeek]

2 things to try;

Update the firmware on the print servers.

Alter your Printer def .... are these three printers in question really HP LaserJet III printers? Those big indestructible tanks that push so much ozone you have to keep a canary in the office?

If not, and you just can't find the printer model you have in the printer definitions, then just choose NONE. Rule of thumb, if it is there, use it, if it is not, then you don't need it anyway. Those def files are only really needed for old printers people should upgrade anyway.

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
Brent Schmidt Certified nut case
Senior Network Engineer
Keep IT Simple

http://www.kiscc.com

 

[marvhuffaker]

My rule of thumb is that I never use those definitions. I don't care, I always choose None. It's been so long since I did use one that I can't even remember their purpose. Just set it as none, assign the driver. If you have probs you can always tweak the startup. Especially easy now with iManager.

Marvin Huffaker, MCNE

http://www.redjuju.com

 

[hellbeach]

ok, but how can I change that after a printer is created ?

 

[marvhuffaker]

You can actually do this at the server console in the NDPS Manager. Go to the printer and there is a Management Utilities option (or something like that).. You can step through the entire setup.. (This will get it done, however, this is not my preferred Method because it keeps the old gateway style that you don't need or want anymore).

Better way is to download the Printer agent convert utility PACVRT.EXE (TID 2971536) and convert all of your agents to the new (NOVELL SNMP GATEWAY). Once you are done with that, unload/reload your NDPSM and then use iManager to do any required configuration. As much as I hate iManager, Novell has done a great job developing its NDPS/iPrint management plugin.

Marvin Huffaker, MCNE

http://www.redjuju.com