Primary line and overflow

[stillatech]

Kinda new to the mics line. Customer has a room of 4 phones. Each has the same primary line on button 1. If line is busy customer picks up phone and gets ICOM, dials 9 and is on his way. But what is happening is customer picks up phone and gets ICOM even when primary line is idle. Like its backwards. I'm also not sure if I am using the right terminology, for Nortel,
I'm more familiar with Partner. Though I'm am really beginning to appreciate Nortel. How can I switch the preferances around?

 

[exsmogger]

The prime line is set for intercom. Normally you'll have a pool of lines and set the prime line to pool A. Look under Terminals & Sets - Line Access to change this setting.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[stillatech]

Thank you, I'll try it in the AM.