PRimary Cover Assignment

[jahms]

Here is the set up. When x10 is called internally or externally, x7176 (spectralink) rings. I printed ext. file of 7176 and saw there was a primary cover of 76. I then looked at x76. I saw primary cover of 12, 7176 and secondary of 7178. So, I went to x12 and find primary cover of 10, 7157,76. There I thought was the issue. Extension 12 rings with 10, and 76 rings with 12, and 7176 rings with 76. So i broke the chain by removing the cover of 12 on x 76. This did not fix any part. System has been powered down twice. This is a Legend 4.0 with a bunch of BIS phone and one MLX 20L.

Is this system just going bad and not seeing my changes? Or am I over looking something. I have traced every cover button path that I can think of. When I go back to print the files, it shows that I removed primary cover of 12 on x 76, but the problem continues.

I even put assigned a button on 7176 of x10 and 12 then removed them hoping that would fix the issue. No luck.

Any ideas?????
Thanks,
JDSlay

 

[tdaugirdas]

Did you do a print of extension 10? That's probably where your problem lies.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[jahms]

Yes , it has primaary cover buttons of 12, 13, 14, 43, 25, 45 and 7157. I printed those extensions as well. The only common link between 7176 and 10 is x12. Any Ideas?
Thanks
jdslay

 

[tdaugirdas]

If you can - post a printout of extensions 10, 12 and 7176 - maybe we will see some clues. I assume you want extension 10 to ring when it is dialed and that it is not set to "no ring".

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[jahms]

x10 does ring when called. The issue is that x7176 rings when x10 is called. Customer does not want this to happen. This system is full of cover buttons on every phone. I didn't program it, but feel it is almost time to start over.
Thanks Again,
JDSLAY


x10
Primary Cover 12,13,14,43,25,45,& 7157

x12
Primary Cover 10,7157,76

x13
Primary Cover 7105, 7162
x14
Primary Cover 7156
x43
Primary Cover 7156
x25
Primary Cover 24
x45
Primary Cover 7159

x76
Primary Cover 12,7176

x7176
Primary Cover 76

I have looked at x7105, 7162, 7157,7159,24 and none of these have cover buttons for any other extensions.

What I see is x12 is covering 10, and x76 is covering 12. Then you have 7176 (the one in question) covering x76.

Correct me if i'm wrong but when 10 rings this will cause 12 to ring. When 12 rings this will cause 76 to ring. When 76 rings 7176 will ring. I therefore removed the cover of 76 on x12 and the cover of 12 on x76.

I tried to get the files directly on here but couldn't. Hope this helps you.

 

[TouchToneTommy]

A cover won't cover a cover. In other works, if Ext. A is covered by Ext. B, and Ext. B is covered by Ext. C, Ext. C will NOT ring when Ext. A rings.

In your printout above, when you say something like:

x10
Primary Cover 12,13,14,43,25,45,& 7157

do you mean that Ext. 10 has cover buttons for all those extensions, or all those extensions have cover buttons for 10?

Just trying to maybe help sort it out

 

[jahms]

OKay, that makes better since. Yes those are cover buttons that x10 is to cover. I think I will have to start over. Wasted too much time already. Thanks for your in put.
jdslay