PRI RING? 2

[nsi1]

Trying to get our new PRI circuit up and running. Have incomming calls coming in but, they aren't ringing the stations as expected. Have pool 891 -i buttons on all the phones, except the operator/backup stations 100,104 that ring only after 20sec of no answer on the other phones, per customer request. When a call comes in on the PRI, it is NOT ringing on the phones, but 20s later 100&104 ring, so the sys is seeing the calls at the delay CG and over flowing OK. This all works on the the few analog lines we have set as pool
70 -i buttons on the same phones. Any idea what's wrong?

Thanks in advance
JEB

 

[kwing112000]

Are you using DID's. usually they send digits from teh PRi to the system and you need to match them and tell the system where to ring the phones.

 

[nsi1]

The circuit is provisioned with DIDs, but we need to deal with them as a line pool group with no individual DIDs sent to any particular phone ... all will be 'pointed' to the lead incoming phone number by the service provider when we tell them to cut it over. Do I need use the "PRI Programnming Options - PRI Telephone Number" to define each PRI chanel with a number in the switch? or is it something else. This is the first time we have tried to set up a PRI input on this switch and so are stumbling about a bit.

Thanks for your help
JB

 

[kwing112000]

i am not sure how to set it up the way you want it. i have never tried to set it up that way. I am not sure you will be able to use the pool buttons to dial out with PRI either. PRI is not anything like POTS lines. i am sure one of the better Merlin guys will get back to you soon.

 

[merlinman]

PRI will not allow the phones to ring on line buttons.

It does not work that way.

Unless you just don't want to dial 9 to get an outside line, putting the lines on the phones pretty much wastes a button since PRI LINES DO NOT RING.

YOU HAVE TO USE THE D-I-D part of the PRI to send calls to the individual stations, if you are using PRI.

And, to make that work, you usually have to program the "Dial Plan Routing" part of PRI to "POINT" the number they are sending to the correct extension. (Depending on just how they are sending you the digits)

PRI can be a very tricky thing to program and get to work, all things have to be just right from the Vendor before a LEGEND or MAGIX PRI can work properly.

You have to know what type of switch the Vendor is using (and the Legend/Magix is only compatible with a limited few), the number of digits they are sending, what digits they are sending, and then how to program the Legend/Magix to make all of that work.

http://home.comcast.net/~merlinman

 

[jinxs]

Unless, you use the very expensive and probably not worth your time loop around. I have had a customer insist on line appearance because they had it before and they were a small company mixed into a large magix system. The loop around is pretty much taking analog station ports and plugging them into a trunk card in the Magix. Pretty much making analog stations trunks. Then you can assign the analog station ports in a hunt group. Renumber the huntgroup or point the "main did" to the huntgroup you made. Set the huntgroup for linear and autologin. As well, you will need to set the LS disconnect to yes under lines/trunks if it is not set already.

Another way we have done this is by using bridged call appearances. The only stipulation is that DLCs can't have bridged call appearances. As well, there can only be 16 phones with the bridge call appearances on it. This would give you something similar to a Key system. If you think this would work for you I will post some instructions on how to do this....but if you have the need for more than 16 phones, it wont be worth your time.

You are better off using the DID function of the PRI, like merlinman had said. Point the main number to a console of some kind and use group coverage to overflow the calls to backup operators of necessary or even better, overflow it to an Auto-Attendant. But, if your customer does insist on line appearances, option 1 will work. Good luck.

A.J. Wiesner

 

[merlinman]

Well, when I stated:

"PRI will not allow the Phones to ring on line buttons."

I meant the "normal" way PRI is usually set up. And by that I mean, it uses D-I-D (Incoming Routing) to send the calls to individual extensions or other things that match the dial plan.

I also know that it can be set for LINE APPEARANCES, but I have NEVER seen that done. (And, I understand that's rather nasty to implement, but that's just what I heard)

Of course, that type of service would be for the PROVIDER to do.

As often as I have used "LOOP AROUNDS", I really do not recommend them.

One reason;

You are probably getting CALLER ID on the calls you receive now.

Run that call through a T&R Port, and the CALLER ID goes away.

Just a thought.

I fully understand the impact of changing from a LINE ORIENTED Environment to a "DIAL PLAN" ORIENTED Environment, but if you want the benefits of this type of connections, you gotta' make some adjustments.

They are not all that painful really.

It's just a different way to do it.