Pri Problem?

[galfaro]

I have a problem i have not been able to solve and would like to run this by the forum. I have a customer who's incoming calls are ringing busy for about 5 seconds, then dial tone comes back, and if i dial the same number, i can hit the auto attendant.I have checked the programming, and everything looks good. They have 4.0 software on a 0x32 and are using a PRI for incoming and outgoing. They don't have a problem dialing out, and they have 3 target lines and they all have the same problem. I have powered the system down several times and it has not fixed the problem. Telco say's it's not on their side,
i called the main number while the system was off, and i got a ring no answer. Also if i wait the 5 seconds to get dialtone, i cant dial any other number other than the ones coming off the PRI. I hope i explained this clearly.
Thanks,
Gabriel

 

[wip]

Gabriel,

When you set up services for the incoming lines, You set up a different Ring Group in Night Service, lets say like main number comes in on Target line 145......when you set up ringing groups take and set up ring group 010 to answer target line 145 and assign the mailbox extention in line group 010 to be assigned and no other set. Now you have all other channels 01-23 in ring grp 001 and any other target lines also default assigned in ring grp 001. You have to make sure thought that the control set is also set to control ring group 010. Now the only other thing you might have to do is go into Voicemail Admin...the Feature 983 and LOG password?

AA

Lines

look at 002 have it answer and ring 10 times

Give this a try....

Joey D.
Bgredhskr@aol.com

 

[PERRYPJ]

IF YOU CALLED YOUR NUMBER WHEN THE SYSTEM WAS TURNED OFF AND GOT A RING NO ANSWER TELCO HAS GOT SOMETHING WRONG, THERE IS NO WAY RINGBACK COULD HAVE BEEN RETURNED TO YOU BECAUSE RINGBACK COMES FROM THE NORSTAR

OLD ROLMEN WORKING ON NORTELS

 

[kumod]

If the system was turned off wouldn't that cause an alarm on the T1 that the PRI was riding on back to Telco. If the system is off wouldn't the the D channel and all B channels would be out of service as well?

 

[PERRYPJ]

THAT'S CORRECT

OLD ROLMEN WORKING ON NORTELS

 

[kumod]

Well I'm not understanding how he would have gotten a ring no answer then. If the D channel and B channels were out of serivce then Telco would see this down and have an alarm in their Switch. Typically you would go to a RANN.

 

[PERRYPJ]

THAT'S WHY IM SAYING TELCO IS MESSED UP

OLD ROLMEN WORKING ON NORTELS

 

[kumod]

The easiest way to find out WHO IS MESSED UP is to put a piece of test equipment (that can test PRI) into the the smartjack and see if you can make and receive calls to the test set. That would determine where your problem is located.

 

[galfaro]

Here is what happend. Telco somehow changed the Recv # digits from 7 to 3. This was never ordered by the customer and they could not explain how that happend. So once we changed the recv # to 3 digits on the Target lines, the problem went away.
Go figure.
Gabriel

 

[commsguy]

Make sure you don't need 7 for any DIDs. Normally telco defaults to 3 so someone probably asked for 7. I would find out why.