PRI problem

[thephonelady]

I'm trying to set up a new PRI for a cust & am having problems. I am not able to call any local or LD calls but can call toll free & x11 calls. Also regardless of which channel I go out on the vendor sees it going out on channel 23 if it's idle. That part I don't care about as long as the call goes through. Here's how I am set up. Thanks,
Eileen

Site: Direct. Captured: 05/28/09 -----
PRI INFORMATION



Slot 14 Switch: 5ESS

System: By line

BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing:
1 14 CallbyCall By Dial Plan

Channel ID: 23 22 21 20 19 18 17 16 15 14
13 12 11 10 9 8 7 6 5 4
3 2 1

Line PhoneNumber NumberToSend
849
850
851
852
853
854
855
856
857
858
859
860
861
862
863
864
865
866
867
868
869
870
871

Network Selection Table

Entry Number: 0 1 2 3
Pattern to Match: 101**** 10***

Special Service Table

Entry Number: 0 1 2 3 4 5 6 7
Pattern to Match: 011 010 01 00 0 1
Operator: none none none none none none none none
Type of Number: I I I N N N N N
Digits to Delete: 0 0 0 0 0 0 0 0

Call-By-Call Service Table

Entry Number: 0 1 2 3 4
Pattern 0: 0
Pattern 1: 1
PRI INFORMATION


Pattern 2: 2
Pattern 3: 3
Pattern 4: 4
Pattern 5: 5
Pattern 6: 6
Pattern 7: 7
Pattern 8: 8
Pattern 9: 9
Call Type: BOTH BOTH BOTH BOTH BOTH
NtwkServ: No Service
DeleteDigits: 0 0 0 0 0

Entry Number: 5 6 7 8 9
Call Type: BOTH BOTH BOTH BOTH BOTH

 

[thephonelady]

I forgot to mention that I get a recording from the network saying "We're sorry-Your call can not be completed at this time please try your call again later" I can see the a channel on the PRI is seized & as soon as the recording finishes the call is dropped

 

[Telecomboy]

Try printing your ARS table and see if the local/ld tables are deleting/adding digits. Your PRI table looks fine, unless they aren't a 5ESS switch.

 

[thephonelady]

Here's the ARS- nothing out of the ordinary

AUTOMATIC ROUTE SELECTION


A ARS IS: ACTIVE ACCESS CODE: 9


A TABLE 17: Default Toll Output Table

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 -------------------- 3 BOTH --:-- A
A 2)---- -- -------------------- - ----- --:-- A
A 3)---- -- -------------------- - ----- --:-- A
A 4)---- -- -------------------- - ----- --:-- A
A 5)---- -- -------------------- - ----- --:-- A
A 6)---- -- -------------------- - ----- --:-- A

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 -------------------- 3 BOTH --:-- B
A 2)---- -- -------------------- - ----- --:-- B
A 3)---- -- -------------------- - ----- --:-- B
A 4)---- -- -------------------- - ----- --:-- B
A 5)---- -- -------------------- - ----- --:-- B
A 6)---- -- -------------------- - ----- --:-- B
A AUTOMATIC ROUTE SELECTION



A TABLE 18: Default Local Output Table

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 -------------------- 3 BOTH --:-- A
A 2)---- -- -------------------- - ----- --:-- A
A 3)---- -- -------------------- - ----- --:-- A
A 4)---- -- -------------------- - ----- --:-- A
A 5)---- -- -------------------- - ----- --:-- A
A 6)---- -- -------------------- - ----- --:-- A

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 -------------------- 2 BOTH --:-- B
A 2)---- -- -------------------- - ----- --:-- B
A 3)---- -- -------------------- - ----- --:-- B
A 4)---- -- -------------------- - ----- --:-- B
A 5)---- -- -------------------- - ----- --:-- B
A 6)---- -- -------------------- - ----- --:-- B
A AUTOMATIC ROUTE SELECTION



A TABLE 19: Dial 0 Output Table

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 -------------------- 2 BOTH --:-- A
A AUTOMATIC ROUTE SELECTION



A TABLE 20: N11 Output Table
A 01)411 02)611 03)811 04)911

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 -------------------- 2 BOTH --:-- A
P3F1FIM Tone N  $!Print !More: ! ! >N  $!Mak

 

[thephonelady]

The system is set so each phone has a 70 pool button so even bypassing ARS is not working

 

[thephonelady]

UPDATE!! The vendor just arrived & is getting the recording also!!!SO I'll just leave it to them to fix it- I knew I programmed it correctly!!
Thanks for the help

 

[telcorookie]

Make sure the service is ATT Custom. Magix/leg require this.

 

[thephonelady]

According to the vendor it is

 

[telcorookie]

Yea, sounds like the telco routing is incorrect. Isn't it so much fun to blame the telco company

 

[thephonelady]

YES!!! It is a great feeling. They usually blame us for everything. Telepacific is usually pretty good to work with.