PRI outbound calling problem

[bluemr2]

I am working on a bcm 400 4.0 with a PRI. The PRI is apparently VOIP from the router in the customers building to the Verizon CO. Inbound calls work fine, but I can't call outbound. Verizon keeps telling me that my system needs to outpulse 4 digits of outbound caller ID to "authenticate to the platform." I thought this would be easy enough, I put 4 digits in the public OLI, but still nothing. Ive tried 7 or 10 digits also. They say they can't see any outbound caller ID at all. Any suggestions? Thanks

 

[cook1082]

Try acending instead of desending.

 

[bluemr2]

I already tried. No change. Thanks though

 

[cook1082]

That does not make sense what they are telling you if you need to dial 10 or 11 digits then the clid are they allowing you to send it? I know you wont see the clid in the monitor but are the digits dialed going out at all.

 

[bluemr2]

All ten digits of the called number are going out fine. I had this problem with another voip pri before, but as soon as I put in a public OLI it worked fine. They insist they can't see anything I put in the public OLI, but I have no way of testing it, or do I?

 

[Deweyhumbolt]

Is there a Business name built, and is Send Business Name checked?

 

[bluemr2]

I don't have one. Would that affect a pri call? I could try it.

 

[Deweyhumbolt]

If something is in Business Name, and it's checked to send, you will not be able to dial out.

 

[bluemr2]

I was able to look at the isdn messages coming out of the bcm. When I have 10 digits of OLI the caller id is there. When I decrease that to 4 digits, the caller id completely disappears. Is there any setting for outbound caller id length?

 

[acewarlock]

You need to use the 10 digits for OLI.




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