PRI number issue on Magix

[Tripoth]

Magix 4.0.
There is a PRI that is up and functioning fine.
There are 2 800 numbers that point to numbers on the PRI.
The local is sending 3 digits.
I am stripping the 3 digits and adding the 3 digits that I need.
These 2 are working fine.
We need to add another one.
I go into the PRI programming and get to pattern 3
I tell the switch to expect the 3 digits.
Strip the 3 digits and add the digits I want.
I call the number and it covers out to the operator.

I have to be missing a step somewhere.

 

[merlinman]

Well, without looking at your PRI SET UP, or Dial Plan, my first guess would be that you are routing to something that doesn't exist in you dial plan.

 

[Tripoth]

Sorry,
I am routing to a calling group 774. This is also a mailbox/auto attendant on the audix system.
When I dial 774 it rings one and plays the auto attendant message that is recorded there.

 

[photon33]

Did you set pattern 3 for any service?

If it is audix did you add the DNIS to you aa routing table?

 

[Tripoth]

NOPE. How do you do that?

 

[photon33]

If you poke around in pattern 3 you'll find under services you can pick misc, any service.

disregard what I said about audix.

 

[Tripoth]

OK, I was really confused about the audix. I thought that was set up when you install the audix.

OK, in pattern 3 there is a services. It has ATT Local, MCI, 5Ess local, etc. and misc.

Choose misc. and under that there will be a setting for any service?

When I take a look at the other 2 numbers that are working they have no serviec listed in the printout.
This will provide the same reading?

 

[photon33]

Choosing any service for pattern 3 will not hurt anything.

I cannot say why 1 & 2 are no service, doesn't make sense to me.

you could always take the easy way out, if the DNIS is not offensive to your dial plan do a Sys Renumber for 774 to XXX(DNIS digits).

 

[merlinman]

No Service and ANY SERVICE are kinda' the same.

 

[Tripoth]

OK,
So if there isn't anything listed on the print, then I should go in and choose no/any service.
This might be the problem?

 

[merlinman]

Yes, tell it something, otherwise it disregards that table.

 

[Tripoth]

Thank you very much for the assist. I changed it to any service and viola, worked like a charm.