PRI not working from Auto-Attendant

[overcast32]

Just recently upgraded our T1 service to include PRI.

We have 2 phone switches. Each has a fractional T1 going into a 100DCD card for outside service. They also have a second 100DCD card that's connected to a full Point-to-Point T1 for interoffice calls/transfers.

The PRI works great on any incoming calls from the outside trunks likes - as long as the call comes through DID straight to the station.

However; if someone dials into Swtich1 - uses the auto-attendant to transfer over to Swtich2 (using the PtP, of course) the Caller-ID info gets dropped and we end up with the display showing "Vmail 140" or something pretty similiar to that.

Is there anyway I can get the auto-attendant to pass on the Caller-ID information from the outside, instead of the "Vmail" on the display?


Thanks!!

 

[merlinman]

As the call is delivered, you will see the VMAIL port that delivers it.

Once the call is complete, Caller Id should come on through.

If it is not, there may be some set up issues.

 

[overcast32]

No - even after I pick up a call, all I can get the display to show it the Vmail port and if I scroll to the right, it will show the trunk as well.

Display does not change at any point.

Any ideas on what settings(s) may be causing that?