PRI MGCP call manager 6.1

[phonehelp]

I can receive calls on the PRI but can not dial out. " Call can not be completd as dial."

This the debug isdn q931

0x829C - Invalid number format (incomplete number) ...


Any ideas ?

 

[whykap]

so what's the digits you are forwarding to the PSTN?
This is also on the q931 debugs.

 

[phonehelp]

Here is the full dedug: I'm forwarding all 11

*Aug 2 20:00:12.366: ISDN Se0/1/0:23 Q931: TX -> SETUP pd = 8 callref = 0x0004

Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Facility i = 0x9F8B0100A10F02010106072A8648CE1500040A0100
Protocol Profile = Networking Extensions
0xA10F02010106072A8648CE1500040A0100
Component = Invoke component
Invoke Id = 1
Operation = InformationFollowing (calling_name)
Name information in subsequent FACILITY message
Net Specific Fac i = 0x00F3
Calling Party Number i = 0x2181, '1880'
Plan:ISDN, Type:National
Called Party Number i = 0xA8, '16318815060'
Plan:National, Type:National
*Aug 2 20:00:12.402: ISDN Se0/1/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref =
0x8004
Cause i = 0x829C - Invalid number format (incomplete number)

 

[whykap]

I would say try sending a valid caller ID (10 digits) instead of:
Calling Party Number i = 0x2181, '1880'

Also is this happening only on LD calls? If so try absorbing the 1 and only send the 10 digits. If this is an LD circuit that't probably your issue.

 

[pndscm]

I agree with whykap. Most PRI suppliers do not want to see the '1'.

 

[jeter]

So many problems can come from this area of programming...

Can you dial local 7 digit numbers?
What type of pstn recording do you receive?




SPC NVARNG
Tek-TIP Member 19,650

 

[phonehelp]

Still no outging calls. I should have noted that this gateway is connect to the call manager Via a VPN. I have another gateway and PRI from the same Telco located on the same network with the call manager that works great.

They are configured identically . Is this a networking issue with the VPN ?

 

[whykap]

No it's not a VPN issue.
The call is getting through but TELCO does not see the digits/info they expect.
Can you answer Jeter's any my questions above? Kind of imprtant in order to help you troubleshoot...

 

[phonehelp]

Can not dial 7 digit too. The message comes from the call manager. " Your call can not be competed as dialed"

 

[whykap]

Have you changed the calling party number with a valid ANI instead of the DN (1880)?
Perhaps the TELCO does not like that.

 

[phonehelp]

I did with the same results.

 

[pndscm]

If you have a working PRI, get a debug from it. See what format the number is in. Also be sure both gateways are set up the same in CallManager.

 

[jeter]

Here is what I would do. Call your local PRI provider ask for translations or someone who can monitor the circuit while you make test calls in and out. Verify your setting
in the router, type show isdn status see if your established
with the circuit.

Other than that is will be a Call Manager issues maybe your gateway!!! Not sure unless proper trouble shooting is performed....


SPC NVARNG
Tek-TIP Member 19,650

 

[phonehelp]

IT is working now. The Circuit was not fully built on the Telco side.