pri issues

[alfalfa]

I have a site with a 403 version 3.2.55, I know it's not a verison issue since problem exsisted on 2.1, and 3.1.54. Problem is pri is intermintently going down i have the mon trap, but don't know exactly how to interpret all to speak with provider about issue, since this problem all occurs every once in awhile.
780446mS CMExtnTxP: v=1
CMShortCode
Line: type=DigitalExtn 5
Call: lid=0 id=-1 in=0
ShortCode GetSystemInfo (99) = [3.2 (55)] Calling[US-ATLA] Type=Default (100)
Product Unknown
Display [IP 403]
Tag type=Text [1,1,2,1,0,0,0.] [0x31 0x2c 0x31 0x2c 0x32 0x2c 0x31 0x2c 0x30 0x2c 0x30 0x2c 0x30 0x00 ]
Timed: 27/03/07 09:33
330781369mS ISDNL1Evt: v=5 peb=5,F4 F1
330781380mS ISDNL1Evt: v=5 peb=5,UnLocked
330781380mS PRN: IP403_Platform::LockToFalc( 5 )
330781869mS ISDNL1Evt: v=5 peb=5,PHDI
330783715mS ISDNL1Rx: v=5 peb=5
0000 02 01 01 f9 ....
330783715mS ISDNL2Rx: v=5 peb=5
0000 02 01 01 f9 ....
330783715mS ISDNL2Tx: v=5 peb=5
0000 02 01 01 11 ....
330783716mS ISDNL1Tx: v=5 peb=5
0000 02 01 01 11 ....
330786870mS ISDNL3Evt: v=5 p1=5,p2=1001,p3=4,p4=127,s1=
330786870mS ISDNL3Evt: v=5 stacknum=5 State, new=NullState, old=Active id=24
330786871mS PRN: LINE 5 IS DOWN
330786871mS ISDNL3Evt: v=5 p1=5,p2=1001,p3=5,p4=0,s1=
330786876mS CMLineRx: v=5
CMReleaseComp
Line: type=Q931Line 5
Call: lid=5 id=24 in=1
Product Unknown
Cause=38, Network out of order
330786876mS CMCallPkt: v=24
CMReleaseComp
Line: type=Q931Line 5
Call: lid=5 id=24 in=1
Product Unknown
Cause=38, Network out of order
330786877mS PRN: CALL: 5.24.1 Deleted leaving 0 CMCall objects
330786877mS CMMap: a=0.2 b=5.29 M0
330786877mS CMCallEvt: v=24 State, new=Idle old=Connected,0,0,Astate
330786878mS CMCallEvt: v=24 State, new=Idle old=Connected,0,0,BState

thanks

 

[intrigrant]

330781369mS ISDNL1Evt: v=5 peb=5,F4 F1 "PRI state change from F1 ( operational ) to F4 ( Alarm )
330781869mS ISDNL1Evt: v=5 peb=5,PHDI ( see below )


F0, F2 and F5 are fault conditions.
F1 is operational.

F0 = Sending no signal
F1 = Operational (sending normal frames)
F2 = Receive Remote Alarm or CRC errors (sending normal frames)
F3 = Loss of Frame alignment, sending frames with Remote Alarm
F4 = Receive Alarm Indication, sending frames with Remote Alarm
F5 = Receive CRC Errors
F6 = Power on

PHAI = PRI in Connected state
PHDI = PRI in Disconnected state

 

[alfalfa]

Looking at that still does me no good, I'm looking to see if it is the ipoffice doing the discoonecting, or the service provider, the pri line 5 down is a good imdication it has PHDI = PRI in Disconnected. but from which end is what i'm after, if the traps give no clues to who is responsible why show it, if users already know there is a problem since they reported it.

 

[jconrad0305]

if you are on site you can look at the smart jack and see if it does. if the dsl1 or dsl2 lights are red then it is a provider. if the alarm light is red then it may be either or. a good way to isolate the problem is to put a 3150 paradyne or another csu that will help tell what the problems are becuase the alarm light will ligt for which evere side is causing the issues.

ACA & ACS IPO Implementation

http://www.computingagain.com

 

[intrigrant]

These messages mean that the PRI has problems, the only thing yo can do is change the PRI card. If that does not help then contact the provider and let them check the PRI on location.