PRI issue

[thebopps]

I have a customer that just ported numbers to a Verizon PRI. They are having an issue in which they are sporadically getting a pre-recorded message when calling in, as if the number wasn't programmed in the incoming call routes. All numbers are absolutely programmed. They have 8 channels licensed and a full PRI. The provider is going from 23->1 and the PBX is going from 1->23. I noticed that when the incoming is working, if I make multiple calls, they will make their way up the channels, starting from 8, and the next call after channel one is used is when I start to get the pre-recorded message from the provider. I have the same exact set up in a few different places (full PRI with 8 channels licensed) and don't have this issue anywhere else. Could the issue be on the provider side?

IPO 500 v2 9.0.5.0 build 972

 

[janni78]

If you have a license for 8 channels you get 16 channels on the PRI card, first 8 are free.

"Trying is the first step to failure..." - Homer

 

[kwing112000]

i would have the provider busy out the unused channels and take them out of service on your side as well. i tried this once and had all kinds of issues.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Vive Communications

 

[thebopps]

Sorry, I meant that it is just licensed for the 8 channels that come with the card for free.

 

[thebopps]

I have them out of service on my side. I will try that with the provider.

 

[kwing112000]

if they send a call to you on 1 of your out of service channels the IPO will reject the call and you will get a provider message.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Vive Communications

 

[janni78]

Well, then you should only be able to have 8 calls at the same time.

But Verizon should only provide 8 channels in that case.
You should always have be licensed for the same number of channels as the PRI has channels.
You're customer is saving $500 by not buying the license and I guess you already spent that money trying to figure out what's wrong.

"Trying is the first step to failure..." - Homer

 

[thebopps]

Verizon put channels 9-23 out of service and it seems to working correctly now. Thanks for all of your help!

 

[IPGuru]

You're customer is saving $500 by not buying the license and I guess you already spent that money trying to figure out what's wrong.

& wouldn't vorison have been charging more line rental for 30 channels than they do for 8?

if this is being don regularly as you say then you need to take a look at what is being purchased / provided.



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