PRI fax not using acct.codes

[rmelan47]

Have a Merlin 7.0 with PRI. Customer has 2 fax machines connected to 2 analog ports(012T/R), Incomming works fine.

Customer had the CLEC change last 2 channels on the PRI set for no account codes. I removed the channels from the main pool(70) and assigned the as 1 line each to each fax extension, with auto lines selection to that line.

When customer calls out they have to use accout codes same as on main pool. I have this working in other Merlin all over the country. WHY is this one not working????????????????

 

[merlinman]

Sounds like Clec is not telling full story.

I would ask them to trace what is happening.

But first, I would print the extensions involved to insure they are selecting the proper lines.

 

[rmelan47]

merlinman


I agree, just wanted someone to confirm.

CLEC did a trace on voice call and all calls are using ch 23. I don't have ch. 23 in pool 70.

Customer is using a 10 display set with showing channel number 12,16,3, or whatever channel the use. They never used 22 or 23.

Thank for the sanity check!!

 

[merlinman]

Well, perhaps they have provided more channels than you set up for.

That being said, I would increase my POOL to take advantage of their "BIGGER" Pipe.

Or, perhaps the FAX is set up to grab the wrong channel?

Good Luck!