PRI digits issue 1

[thephonelady]

My cust wants to set up an auto attd for a # that comes in on a PRI as a DID. My prob is that I can't seem to get the DID to go anywhere but the QCC. Orig it was set up in the PRI routing table to look for the digits 866, strip 3, add 200 which is the QCC queue. I removed this programming & the call still comes in on the QCC and says LDN in the display. It says this even when the Dial Plan routing was set up for 866. Next I renumbered line 866 to something else & renumbered calling group 778 to 866. 778 is the group which points to the Auto Attd.I can call this group & get my greeting. They have Intuity Audix. Am I doing something wrong?? OR has ATT given me the wrong info as to what digits are being sent when someone calls that #
Thanks in advance, Eileen

 

[thrtnastrx]

I just had this exact problem the other day and my solution was changing the type of service in the dial plan rtg to any.

service>misc>any service

 

[thephonelady]

That's how it's been set up all along. I just can't seem to change where the calls go. According to ATT they are sending 3 digits so even if I take that entry out of the Dial Plan routing table it still goes to the LDN

 

[merlinman]

I think this needs some real trouble shooting.

http://home.comcast.net/~merlinman/index.htm

 

[SYQUEST]

What number is assigned to the LDN? The default is 800.

I would verify that Telco is sending 866 and not something else. Then I would UNassign 866 and see where it goes, or assign it to a station and see if that works.

You might try power cycling the switch.

....JIM....

 

[tdaugirdas]

Are any DID numbers routing correctly - or are ALL DID calls going to the operator?? If so - then the routing is not working - and requires trouble-shooting - to figure out why.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[thephonelady]

Thank you all for your input. I have requested that ATT check to see what digits are being sent on this number. I have a feeling it's not 866 because if I take those digits out of the dial plan routing table the call still comes in to the QCC queue.